Volunteer Services Administrator

4 months ago

Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

**Job summary**: Provide effective administrative support to the busy Volunteer Services Department supporting departmental staff with the recruitment processes and management of volunteers alongside other administrative duties. Job responsibilities: Key tasks and responsibilities Maintain administrative systems, accurate up to date records, procedures and daily information for the Volunteer Services Team and volunteers. Support with volunteer recruitment. Support the development and delivery of the volunteer strategy.

Communication Ensure everyone contacting the service is responded to in a timely manner, welcomed, supported and where appropriate signposted accordingly. Readily provide a friendly, co-operative working relationship with all staff and volunteers Exercise and understand the need for confidentiality, empathy, discretion, and diplomacy in all aspects of the role. Offer support to the volunteers when necessary. Be a visible member of the Volunteer Services Team, promoting the impact of volunteers within the Trust.

Understand the objectives for the service. Contribute to communications and marketing of Volunteer Services. Assist with and contribute to departmental social activities. Analytical and judgemental Confidence to suggest improvements to administrative processes.

Attend volunteer interviews as required. Assist Volunteer Coordinators / Volunteer Services Lead with induction and training of volunteers. Organise appropriate administrative tasks for volunteers supporting the Trust. Prepare and distribute rotas for volunteer projects.

Support to implement the Volunteer Programme into new services. Finance and resources Procurement - organise ordering of stationery, uniforms etc. for the department. Information resources Deal with daily correspondence.

Assist the information desk volunteers with inquiries. Collect and collate information for volunteers and for the department. Contribute to maintaining and monitoring accurate records, reviewing, and sharing data. Assist with reproducing promotional information, brochures, leaflets, notices, invitations, posters, volunteer handbooks, packs etc.

for the department. Process recruitment paperwork for both the student and adult volunteers. Administer lost property in accordance with the patient property policy.

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