Complaints Handler
5 months ago
**About the role**
We have an exciting opportunity for a Complaints Handler to join us in our Bolton, Glasgow, Haverhill, or Gloucester office. Working within Commercial Insurance, you’ll be managing complaints through to a fair outcome that’s right for both our customers and our business. Building strong relationships is key to our success and you’ll be driving improvements for our customers, all whilst working in a great team. So, if you have experience in claims or complaints handling within the insurance industry or financial sector, and a passion for investigation with a curious mind then this could be for you
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at one of our AXA offices. We’re also happy to consider flexible working arrangements which you can discuss with your Reed Talent Solutions Consultant.
**What you’ll be doing**
- Act as an ambassador and champion for AXA’s customer values
- Ensuring the delivery of excellent customer service by achieving fair and reasonable outcomes for our customer, through effective investigation
- Communicating effectively and ensure that all communications sent to the customer are of the required quality and meets the expectations set by both AXA and the regulator.
- Capture lessons learnt and ensure these are shared with the relevant people.
**Working Hours & Shift Pattern**:
You’ll work 35 hours per week, Monday to Friday from 9am until 5pm. No weekends or bank holidays required
**Induction & Training**:
Life at AXA Commercial is all about giving businesses the confidence to thrive. And we know the best way to do that is by investing in our own people, because whether it be our journey to digital transformation or our unwavering commitment to continuous employee development, creating enviable expertise and empowering our colleagues equips them to better protect our customers. You’ll benefit from role specific training for the first 2 weeks in the position which, will be fully office based and then you’ll be supported in the role by a buddy as you continue your development.
**About you**
**What we’re looking for**:
- Previous experience within Retail or Commercial Insurance Claims, significant previous complaints experience within insurance or financial services would be advantageous.
- An understanding of how to support customers with characteristics of vulnerability during the complaint process
- Excellent communication skills
- Strong business commercial awareness
- Ability to plan, prioritise and achieve deadlines
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
**What we offer**
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of £23,000 - £25,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
**About AXA**
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Glasgow, G2 8NH
-
Complaints Handler
6 months ago
Glasgow, United Kingdom MB Group Full timeFantastic opportunity for a Complaints Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the...
-
Complaints Handler
6 months ago
Glasgow, United Kingdom Anderson Knight Full timeAre you a skilled communicator with a passion for resolving customer issues? - Do you thrive in a fast-paced environment and possess exceptional problem-solving skills? If so, we have an exciting opportunity for you to join one of our clients as a Complaints Handler. As a Complaints Handler, you will play a vital role in maintaining high standards by...
-
Complaints Handler
6 months ago
Glasgow, United Kingdom HRC Recruitment Full time**Customer Complaint Handler - Glasgow£15.74 per hour / 35hr Week - 3month Temp (Ongoing)** **Are you an experienced complaint handler with a financial services or health insurance background?** **Do you have experience providing excellent customer service to a varied customer base daily?** **Are you a natural problem solver and keen to assist...
-
Complaint Handler
10 hours ago
Glasgow, United Kingdom CV-Library Full timeHuntswood is looking for Utilities Complaint Handlers with excellent complaint handling experience to join a growing project based in our Glasgow Office. As a complaint handler you will be investigating customer complaints and resolving them with solutions that suits the customer and the company. This will include complaints about service, bills, metering...
-
Complaint Handler
7 months ago
Glasgow, United Kingdom Meraki Full timeMeraki Talent are seeking an experienced Complaints Handler for a permanent opportunity within the heart of Glasgow. Joining an established team, you will be instrumental in supporting customers through their complaint journey, ensuring a smooth and customer focused service. Key duties will include; - Gathering and presenting evidence to ensure a fair...
-
Complaints Handler
6 months ago
Glasgow, United Kingdom Anderson Knight Full timeAnderson Knight are looking to recruit a Complaint Handler for one of our priority clients based in Glasgow. This is a full time, permanent position. Hybrid working is available after training has been completed. You will be required to resolve complaints in line with company policies and procedures whilst providing excellent customer service. Duties &...
-
Complaints Handler
6 months ago
Glasgow, United Kingdom Anderson Knight Full timeAnderson knight is looking for a Complaints Handler for one of our priority clients based in Glasgow. This is a full time, permanent position. The purpose of this role is to ensure any complaints are managed and resolved inline with procedures. You will be responsible for providing a high standard of customer service. Duties & Responsibilities; - You will...
-
Complaints Handler
2 weeks ago
Glasgow, United Kingdom Optical Express Full timeJob Description Job Title : Complaints Handler - Clinical Services Location : Glasgow City Centre Hours : 40 hours per week, office based Competitive salary & benefits At Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of...
-
Complaints Handler
2 weeks ago
Glasgow, United Kingdom Optical Express Full timeJob Title: Complaints Handler - Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of patients have trusted...
-
Complaints Handler
2 weeks ago
Glasgow, United Kingdom Optical Express Full timeJob Title: Complaints Handler - Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of patients have trusted...
-
Complaints Handler
6 days ago
Glasgow, United Kingdom Optical Express Full timeJob Title: Complaints Handler - Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of patients have trusted...
-
Complaints Handler
2 weeks ago
Glasgow, United Kingdom Optical Express Full timeJob Title: Complaints Handler - Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of patients have trusted...
-
Utilities Complaint Handler
4 weeks ago
Glasgow, United Kingdom CV-Library Full timeHuntswood is looking for Utilities Complaint Handlers with utilities and complaint handling experience to join an exciting project based in our Glasgow Office. As a complaint handler you will be investigating business customer complaints and resolving them with solutions that suits the customer and the company. Start Date: 18th November 2024 Day Rate:...
-
Complaints Resolution Handler
6 months ago
Glasgow, United Kingdom HRC Recruitment Full time_**Complaint Handler**_ - **Salary - £25,000**_ - **Location - Glasgow - Finnieston **_ Are you a Complaints Handler ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender - they use a mix of technology, financial acumen and have a brilliant team to...
-
Complaints Resolution Handler
6 months ago
Glasgow, United Kingdom HRC Recruitment Full time_**Complaint Handler**_ - **Salary - £25,000**_ - **Location - Glasgow - Finnieston **_ Are you a Complaints Handler ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender - they use a mix of technology, financial acumen and have a brilliant team to...
-
Complaints Handler
6 months ago
Glasgow, United Kingdom AXA UK Full time**Are you an excellent communicator with a passion for building relationships?** **Are you looking for an opportunity that will allow you to put the Customer First in everything you do?** **If so, we have the perfect opportunity for you!** **Job Title: Complaints Handler** **Company**: AXA Retail **Location**: Bolton **Contract Type**: Full time, 37.5...
-
Complaints Handler
5 months ago
Glasgow, United Kingdom Teleperformance Full timeOverview: **Job Title**: Financial Services Complaints Handler **(Glasgow Based)** **Location**: Glasgow UK - **(Office Based)** **Travel Required**: No **Department**:Customer Resolutions **Management Responsibility for**:N/A **Reports to**: Customer Resolutions Manager **Contract Type**: Full time/40 hours per week currently Mon -...
-
Complaints Handler
6 months ago
Glasgow, United Kingdom Aviva Full timeComplaints Handler - Salary £21,700 to £25,500 Are you someone who thrives in resolving complex customer issues? Do you have a natural curiosity and enjoy investigating cases to provide fair and timely resolutions? If so, we have an exciting opportunity for you to join our newly created Complaints Centre of Excellence at Aviva. A bit about the...
-
Complaints Handler
6 months ago
Glasgow, United Kingdom AXA UK Full time**About the role**: We have an exciting opportunity for a Complaints Handler to join us in our Bolton, Glasgow or Haverhill office. Working within our Commercial Insurance Department, you'll be working with some great people, so your ability to build strong relationships will be key to the success of our department and driving customer improvement. We see...
-
Utilities Complaint Handler
4 weeks ago
Glasgow, United Kingdom Huntswood CTC Limited Full timeHuntswood is looking for Utilities Complaint Handlers with utilities and complaint handling experience to join an exciting project based in our Glasgow Office. As a complaint handler you will be investigating business customer complaints and resolving them with solutions that suits the customer and the company. You will also be taking and making calls from...