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Nhhm Customer Call Agent

4 months ago

Slough, United Kingdom M Group Services Full time

**Delivering what we **promise**

**Morrison Water Services** part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to build their career within the Water Industry.

Our people provide essential infrastructure services through long-term framework agreements to the water and wastewater sectors in the UK and Ireland. Our
Water Division provides a broad range of technical capabilities to our clients ranging from asset condition assessment to design, build, commissioning and completion. With a 2.1billion order book and turnover at 450 million, we are market leaders in our field. Joining us gives you the scope and ability to work for an organisation who are not only invested in your career, but your future too. Sound interesting?

Being a part of Morrison Water Services, you’ll be joining a value-based business, we pride ourselves on living our values while we work

**Safety**: putting health, wellbeing and safety of people first

**People**: engaging and empowering everyone to deliver and grow

**Delivery**: helping deliver our clients business needs

**Integrity**: behaving respectfully and in a sustainable manner to the individual, our communities and the environment, maintaining accountability and honesty in the way we work
- Morrison Water Services is currently looking to recruit a Non Household Metering Customer Call Handler. You will work on our Thames Water Metering contract in Langley, Berkshire.

Where we are able, we work flexibly. Believing that empowered colleagues are happier and more productive. In this role, there will be opportunity to work in **a** flexible way.** This could mean splitting your time, based on business need between site, the office and home. Your contract location will remain as your place of work. Flexibility and **hybrid working **is managed on a case-by-case basis so please don’t be afraid to ask in your interview about the flexibility on offer.

As a Customer Call Agent you will be required to ensure that the all NHHM outbound calls and related administration are completed as per the required procedures, service delivery and customer experience as specified by NHHM Team Manager.

All work needs to be completed compliantly and within SLA to avoid financial fines.

You will need to understand all of the NHHM policies set out by the governing bodies and ensure that your work compliantly.

Your main day to day tasks delivery of all NHHM outbound calls & complete all required administration to the highest standard. In addition, you will be required to provide excellence in Customer Service on behalf of our client Thames Water.

Morrison Water Services play a key role in the AMP6 Metering contract. The main purpose of the contract is to deliver the metering programme for Thames Water. Engaging customers in the process, and installing and replacing water meters.

This is a hybrid, remote/office based role.

As a NHHM Customer Call Agent, you will be requires to deliver customer excellence. You will need to actively promote NHHM Compliance and ensure that we remain compliant and competent.

You will be responsible for any customer issues is being upheld through to resolution. Ensure any service failure which could result in a written complaint being received is escalated to the NHHM Team Leader and actioned appropriately. Assist / support the wider delivery team as and when required.

You will be required to adhere to confidentiality and GDPR requirements. Ensure the quick resolution of customer queries. Make sure that all enquiries are investigated fully and the correct information relayed to the customer and all information logged on the correct system.
- Do you have great listening skills?
- Verbal and written communication skills
- Are you good at problem analysis and problem solving?
- Customer service orientation
- Do you have a good judgment?
- Can you bring a high energy level?
- Organisational skills
- Do you have great attention to detail?
- Adaptability
- Are you a team player?
- Are you resilient?
- Does this sound like you? If so we want to hear from you

Additional Information:

- Average 42.5 hours a week, Monday-Friday hours 0800 to 1700. Overtime at agreed rate.

**In return for your skills and expertise, we are offering a competitive benefits package including the below**
- 25 days' annual leave plus 8 days' bank holiday
- Matched Pension Scheme
- Annual Bonus
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful company
- Life Assurance
- The option to take out Personal Accident Insurance
- The ability to partake in Payroll giving

Who doesn’t like a discount? You will have access to your ‘My Rewards’ portal. This provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bills & top retail