Technical Support Specialist
4 days ago
Sterling Recruitment Services have a superb opportunity for an experienced Technical Support Specialist to join our client at their Middlesbrough facility.
Our client are Number One globally in their field, and are continuing to grow across the UK.
Since 1947 our client have been a values-based company committed to doing the right thing in all cases.
Their values orientation plays out in everything from supply chain management to engineering, manufacturing, fulfilment, and sales and service.
Working as a member of the Internal Sales Team you will be the point of contact for all technical enquiries for both internal and external stakeholders.
Responsible for the maintenance and development of an account portfolio with the aim of increasing revenue growth and where appropriate promoting event activity with a view to graduating accounts to the Market Manager.
A strong team ethic is essential to facilitate a powerful working relationship between all departments: - Customer Service, Sales, Technical and Finance.
Training will be provided for this role however experience within the chemicals, oil & gas or clean energy industry is preferred.
This is a great opportunity for a driven individual with a technical interest to join a Company that supports professional development.
**Key Responsibilities**
Management of account portfolio - (Plan, prioritise and execute sales activities towards agreed goals in line with company sales targets and objectives.
Point of contact for all technical enquiries from external and internal stakeholders ensuring all technical queries are managed from inception to close out or escalate to the Market Manager
Plan and manage the account portfolio in line with company strategic plans regarding focused products, solutions and market initiatives.
Maintain and develop existing customers, and where applicable onboard new accounts, through appropriate propositions and ethical sales methods to optimise quality of service, business growth and customer satisfaction.
Plan account coverage in the most effective and economical manner and report on these activities using all available tools and systems to ensure currency and accuracy of information.
Provide interactive marketing and competitive information to members of the business development team.
To liaise with company and customer departments with a view to creating appropriate and professional relationships and promoting excellence in communications.
To undertake personal development with a professionalism and enthusiasm commensurate with the company’s philosophy.
Participate in and actively pursue other activities as and when directed.
Working hours 8.30am - 5pm Monday to Friday, with flexibility required.
Added extras:
Free lunches
Hybrid working
29 holidays per year
5% company pension
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£35,000.00 per year
**Benefits**:
- Free parking
- On-site parking
- Wellness programme
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Middlesbrough: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Desktop Support: 1 year (preferred)
Work Location: Hybrid remote in Middlesbrough
Reference ID: TSS01
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