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Customer Service

2 months ago

Stevenage, United Kingdom Osborne Appointments Full time

Customer Service

Stevenage

08:00/08:30 - 16:30/17:00

£21k - £22k

Do you have a passion for going into the Technical sector?

Are you enthusiastic and have excellent telephone manner?

If so, Osborne Appointments are currently recruiting for a Customer Service Permanent position for a client based in Stevenage, who are in the Traffic Management sector.

**Customer Service - Benefits:
- On-site parking
- Pension scheme
- Annual review - Salary
- Site visits
- Progression opportunities to develop your career

**Customer Service - Main Duties:
- First point of contact for technical queries/issues, passing onto other team members
- Accurately logging issues/queries onto database
- Responsible for monitoring and distributing queries from the “support” inbox, resolving yourself where possible
- Supporting with technical queries such as password reset
- Creating, maintaining and organising Technical Instructions for customer use
- Passing on Technical Instructions and Training Documents to customers
- Completing server checks, identifying data faults and proactively updating the customer & maintenance teams
- Occasional travel to sites to identify issues with Traffic Management hardware and relay to the support team

**Customer Service - Key Skills & Experience:
- Full UK Driving License and own car is essential
- Interest in IT, Electronics or Technical Industry (either through studies or personal interest)
- Strong IT skills, including Microsoft Office (Word, Excel)
- Confident and polite telephone manner
- Willingness to develop own knowledge
- Ability to work well as part of a team

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