Customer Service Adviser
7 months ago
Job Ref
000284
Function
Digital and Transformation
Salary
Grade 3 from £24,702 - £27,334 pro rata for hours worked
Status
Full Time
Type
Fixed Term Contract
Hours
37
**Customer Service Adviser - June 24**
**More details**:
JOB TITLE Customer Service Adviser
POST NUMBER 000281
WEEKLY WORKING HOURS 37
SALARY RANGE £24,702 - £27,334 pro rata for hours worked
TYPE OF CONTRACT Fixed Term - One Year
LOCATION Stevenage
ABOUT THE ROLE
As a Customer Service Adviser, you will act as a professional and caring first-point-of-contact, providing help and advice to customers with a diverse range of queries, questions and situations.
The position is based in our Customer Service Centre, just a moment’s walk away from Stevenage bus and train stations in the town centre.
Many of our successful Customer Service Advisers progress to more senior roles within Customer Services or advance to other roles throughout the Council.
ABOUT YOU
- Customer focussed and has the ability to take ownership and use initiative. Will have a strong belief in providing outstanding Customer Service, understand the needs of the customer quickly and help them receive the service that is right for them.
- Demonstrate good IT skills, accurately and efficiently input, retrieve and amend data in the relevant systems, sometimes at speed and under pressure and have a basic knowledge of Word & Excel.
- Have excellent time keeping skills, a flexible approach, and good written and verbal communication skills.
- The Centre is open from 9:00 to 17:00 Monday to Friday (maximum of 8 hours a day with paid breaks).
OUR BENEFITS
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service)
- An extensive range of learning and development opportunities
- Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues
- Season ticket loans and discounts for public transport
- Cycle to Work scheme
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
- Discounted Health and Fitness membership
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
HOW TO APPLY
For an informal discussion about this role please contact
Name Kirsty Cody
Job Title Operational Manager of Planning and Resourcing
Phone Number 07852 434570
Interviews will be held week commencing: Telephone Interviews - you will be contacted 5 days before the interview with a date.
Face to Face interviews - if successful at telephone interview you will be provided with 5 days’ notice of an interview date
Stevenage Borough Council is committed to Equal Opportunities for All.
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