Sales Administrator

4 days ago


Newcastle Upon Tyne, United Kingdom Pertemps Newcastle & Gateshead Full time

Our client, a technology sales company, based on the outskirts of Newcastle offers an innovative and creative space where they actively promote a strong work life balance are currently looking for a Sales Administrator to join their team working on a hybridbasis.
**Working hours are based on a Rota system to cover USA and EU and example of the rota is below;
Week 1-08:00 - 16:00
Week 2- 15:30 - 00:00
Week 3- 10:00 - 18:00
Week 4-13:30 - 22:00**

**Responsibilities**:

- Support the achievement of team and departmental revenue objectives, and business strategy.
- To support the sales channel team in selling the value of products and services to new and existing customers
- Establishes and maintains a high level of efficiency and accuracy, so customer satisfaction in all sales transactions.
- Handles inquiries about product, pricing, order expediting, and customer relations.
- Handles incoming phone calls - with courtesy and professionalism.
- Pays close attention to details and accuracy while processing orders.
- Ability to learn order processing system regarding all aspects of order entry and maintains accurate records of all sales activities and customer communications within the CRM.
- Ensures that feedback is relayed to the manager should any of the standards or procedures require change due to system or business requirements.

**Person spec**:

- Delivers on productivity KPIs.
- Good problem-solving skills, resolving tasks and issues.
- Excellent communication skills both written and oral.
- Excellent customer service skills.
- Ability to work within time constraints and within defined expectations.
- Ideally, has sales experience.
- Ideally, experience using an enterprise CRM system, and order entry (CPQ) system.
- GCSE qualifications in English & Maths, grade C or above (or equivalent).

**Benefits (UK based)**:

- Contributory Pension Scheme
- 25 days annual leave, plus the option to purchase up to 3 days extra for the following year
- Free day off on your Birthday
- Dental, Optical and Alternative Health care cash back scheme
- Subsidised gym
- Public transport season ticket loan scheme
- Computershare Scheme
- Cycle to Work Scheme
- Transport Scheme
- Currently working a "hybrid location" model - some days from home, some in the office
- Contribution to home office set up and monthly home office costs, after successful probation
- Catered lunch, at least once a month when in the office


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