![Pinnacle Pet Group](https://media.trabajo.org/img/noimg.jpg)
Sales Retention Advisor
7 days ago
**F**TC from April 2024 - October 2024
Job Summary:
To deliver a first class customer experience whilst maximising the value of every telephone interaction with all Pinnacle Pet Group client customers. To sell insurance products, support the online sales journey & retain customers that are wishing to cancel their existing policies on behalf of the client in a compliant manner. Promote a positive image of Pinnacle Pet Group & its client companies whilst actively growing PPG & partners business.
**Key Responsibilities**
- Sell policies for a variety of client companies in compliance with all regulatory requirements
- Maximise sales opportunities primarily through inbound channels. Some outbound selling maybe required.
- To act to deliver good outcomes for customers whilst delivering a higher standard of customer care and enabling consumers to make effective decisions in their interests
- Support customers with their on-line sales journey & answer any questions the customers may have to enable them to complete their purchase.
- Ability to confidently objection handle in order to retain customers through knowing your product while quickly building a natural rapport.
- Answer and handle calls promptly in an enthusiastic, courteous and efficient manner.
- Be a team player, helping drive performance by constantly challenging self & by inspiring others to meet their goals.
- Identify and respond to the needs of customers, resolving queries where possible.
- Understand the client’s needs & always try to exceed their expectations.
- Manage change effectively by keeping up to date with any changes in regulations, campaigns or products.
- Ability to follow a script accurately and compliantly.
- Ability to capture & update information accurately.
- Recognise and feedback any trends or issues identified.
- Share successful sales techniques and best practices with the team to support the team performance.
- Respond to changing priorities and achieve tasks quickly and efficiently.
- Ability to follow processes & procedures effectively in a regulated environment.
- Identify any risks to the department or business. To report any findings to your Line Manager or a member of the Management team at the earliest opportunity so that action can be taken & detriment minimised.
- Support within the wider operation area as & when required.
- To act to deliver good outcomes for retail customers whilst delivering a higher standard of customer care and enabling consumers to make effective decisions in their interests
Previous call handling experience, preferably in a sales role would be ideal
**Working Pattern **Monday - Friday (plus Saturday rota 1 in 3 mornings paid overtime)
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£22,500.00 per year
**Benefits**:
- Casual dress
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Application question(s):
- Please confirm you are available for a 6 month contract starting in April 2024
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: FTS
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