Retention Consultant

**EXCITING OPPORTUNITY**

We are currently seeking someone to take on the role of **Retention Consultant**. This is a thrilling opportunity to join a recognised leading insurance company invested in modernisation and innovation, helping the team retain its core customerbase and build a successful career for yourself._Our client is fully integrated within the pet health services and insurance domain.

Insurance - Retention Consultant - Borehamwood - Amazing employee benefits - Permanent

**Benefits/ Rewards**:

- The amazing opportunity to work for a highly recognised insurance company
- The chance to have a successful career
- The ability to develop and grow within the business
- A pension scheme
- Various website and retail discounts
- Enhances maternity/ paternity pay
- And so much more

**What you’ll be doing**:
When in this job role there will be various tasks and responsibilities for you to complete which include
- Escalating various inquires to the appropriate team when necessary
- Maintaining an organised and professional database of customers information
- Help sell policies to a variety of client companies ensuring it’s in compliance with all regulatory requirements
- Maximising sales opportunities for yourself and the company primarily through inbound channels including both cross-selling and up-selling
- Possible out bound selling if required
- Raising support tickets to enable tracking and resolution of customer requests

**Required skills and experience**:

- Content to work independently or part of a team
- High self-motivation
- Strong organisation skills
- Be able to deal with possible tough situations in a calm and professional manner
- The capability to build various professional and positive relationships with both the workplace and customers
- The ability to communicate effectively
- Be flexible and a fast learner

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.