Service Desk Executive

2 weeks ago


NewcastleunderLyme, United Kingdom Brampton Recruitment Full time

* 4 on 4 off
- NIce working environment
A fantastic opportunity has arisen for a Service Advisor to work for a well-established company who offers a warm and friendly environment. As a Service Advisor, you will be responsible for providing exceptional customer service to a range of external clientsand internal.
**Job Description**:

- To process all requests and log these on to the in-house system
- Working with site-based engineers and field-based facility managers to action their requests
- Liaise with subcontractors to log faults and schedule Engineers to attend the site
- Occasional raising purchase orders
- The service desk advisor will be working with Engineers as to when they attended the client site, what work was carried out and when the job was complete
- The service desk advisor will be a point of contact for all Engineers and be responsible for effectively booking contracts, managing equipment and delays that may occur
- Client focused
- Facilities Management experience
- Excellent telephone manner
- Highly organised
- Must have a keen eye for detail
- Warm and personable nature
- Good time management
Hours: 12-hour shifts working 4 on/ 4 off

**Salary**: £21,250 per annum Rising to £21,750 per annum after probation
Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.



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