Customer Service Executive
2 months ago
**Duties**:
- Communicate with customers via various face to face channels to assist with inquiries and issue resolution.
- Utilize phone etiquette skills to provide a positive customer experience.
- Perform data entry tasks accurately and efficiently.
- Analyze customer needs and recommend appropriate products or services.
- Upsell products or services to increase revenue.
- Multilingual abilities are a plus, especially if bilingual in English and another language.
**Experience**:
- Previous customer service experience is preferred but not required.
- Proficiency in English is essential; additional languages are beneficial.
- Strong communication skills and the ability to interact with customers in a professional manner.
- Excellent phone etiquette and active listening skills.
**Job Types**: Full-time, Permanent
Pay: From £23,666.60 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 29/04/2024
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