Customer Service Executive

2 months ago


Manchester, United Kingdom CSP GROUP LTD Full time

**Duties**:

- Communicate with customers via various face to face channels to assist with inquiries and issue resolution.
- Utilize phone etiquette skills to provide a positive customer experience.
- Perform data entry tasks accurately and efficiently.
- Analyze customer needs and recommend appropriate products or services.
- Upsell products or services to increase revenue.
- Multilingual abilities are a plus, especially if bilingual in English and another language.

**Experience**:

- Previous customer service experience is preferred but not required.
- Proficiency in English is essential; additional languages are beneficial.
- Strong communication skills and the ability to interact with customers in a professional manner.
- Excellent phone etiquette and active listening skills.

**Job Types**: Full-time, Permanent

Pay: From £23,666.60 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 29/04/2024



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