Customer Service Advisor

3 days ago

Theydon Bois, United Kingdom GREENACRES CEMETERIES AND CEREMONIAL PARKS Full time

**Job Role**: Customer Service Advisor
- **Hours per week**: 21 hours per week, (3 days). Required to work every Saturday, plus 2 days during the week.
- **Location**: GreenAcres Epping Forest, Kiln Road, North Weald, Epping, Essex, CMA6 6AD
- **Role Type**: Permanent.
- **Driving License**: Full (manual) Licence Required

GreenAcres is the largest privately owned mid-sized provider of bereavement services in the UK. We offer a sustainable alternative to traditional cemeteries through our beautiful woodland and traditional memorial parks. We operate six sites across the UK, including a single site multi-brand strategy at one of our operations.

GreenAcres provides a unique end of life experience for bereaved families, with a focus on preserving and enhancing the natural beauty of these serene locations, we provide families with a distinctive and often eco-friendly way to memorialise their loved ones. Providing a personalised service in a unique and caring environment for all our families and we are looking for exceptional people to join our team.

**Position Overview**:
As a Customer Services Advisor, you will need to deliver the highest standard of client support, engaging with our families, Funeral Directors and Arrangers, making them feel welcomed, with your compassion and care.

As a Customer Service Advisor, you will be required to perform administration duties, including inputting key information onto our internal computer systems. Diligence is key to this role. The Customer Service Advisor will also help grow the revenue at the park which includes meeting sales targets.

**Key Responsibilities**:
1. CUSTOMER SERVICE
- Responsible for delivering the highest standard of professional customer service.
- Customers are greeted and acknowledged in a warm and friendly manner and all questions are answered accurately.
- Ensure consistent high standard of guidance and care, linked to our “Client Service Promise” which makes the brand experience memorable and compliments the WOW factor of the park.
- All customer concerns, complaints and compliments are managed in a timely and compassionate manner.

2. SERVICE DELIVERY
- To liaise with our families, visitors, funeral directors and celebrants to deliver our brand experience.
- Ensure our “Service Promise” is delivered to all customers / suppliers and other stakeholders.
- Assist with hospitality as required at services by serving tea, coffee and helping to organise any catering arrangements.
- Ensure our WOW (Way of Working) is followed in relation to all park activities and facilities.
- Consult with the grounds team to ensure ashes plots/ burial plots are prepared and checked prior to arrival of families.
- Meet family and celebrant if attending to ensure all agreed arrangements are adhered to.
- Deputise for the DPM or PM in their absence to ensure full delivery of our services to WOW standards.
- Transportation to the local crematoria as required.

3. SALES CARE
- Achieve sales targets through effective solving of customers burial/cremation and memorial needs.
- Personally, and working as a team, ensure customers are aware of all the “options” and deliver what is most appropriate.
- Support the continuous development of new products and services for the park.
- Assist to make park events a success and put forward ideas to the Deputy & Park Manager.
- Ensure all decision maker forms are completed at the point of sale.
- Work as a team to deliver and maintain an effective aftercare program.

4. SALES AND MARKETING
- Achieve sales targets through effective provision for customer’s needs.
- Contribute towards the delivery of effective customer events.
- Input into the continuous development of new products and services for the site.
- Maintain an effective aftercare programme.
- Follow up of leads and sales opportunities.

5. FINANCE AND ADMINISTRATION
- Ensure all bookings and recording of all requirements for each service at the park and crematorium are accurate.
- Ensure all admin, financial and control processes associated with the services of the park are followed.
- Ensure accurate processing of financial information to head office.
- Raise PO’s as required for park stationery and other stock requirements.

6. HEALTH, SAFETY AND SECURITY
- Ensure awareness of the evacuation & security procedures and alert senior managers to risks/problems.
- Follow the OSH requirements in place at the Park.
- If required take responsibility for first aid and follow the correct H&S procedures to ensure own safety.
- Ensure gates and all buildings are opened, closed and secured as and when needed.

**Qualifications**:

- Excellent interpersonal and communication skills.
- Driven to providing exceptional customer service, with at least 2-3 years of customer service experience.
- A passion for supporting our families and community, always showing empathy and respect.
- Computer literate/data entry - (training will be provided on our internal systems).
- Full (

  • Customer Service Advisor

    2 weeks ago

    Theydon Bois, Essex, United Kingdom GREENACRES CEMETERIES AND CEREMONIAL PARKS Full time

    Job Role: Customer Service Advisor- Hours per week: 21 hours per week, (3 days). Required to work every Saturday, plus 2 days during the week.- Location: GreenAcres Epping Forest, Kiln Road, North Weald, Epping, Essex, CMA6 6AD- Role Type: Permanent.- Driving License: Full (manual) Licence RequiredGreenAcres is the largest privately owned mid-sized provider...

  • Customer Team Member

    1 week ago

    Theydon Bois, United Kingdom Coop Full time

    **Customer Team Member** - Location: 54-56 High Road, North Weald, CM16 6BY- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (From 6:00am), afternoons, late evenings (10:30pm) and weekends, to be discussed at interview.- Full, paid training provided- - You...

  • Property Manager

    3 weeks ago

    Theydon Bois, United Kingdom Round Pegs Recruitment Full time

    Hybrid Property Manager - Theydon Bois (Working from home 3 days) A strong, well-respected, successful and ambitious property firm are actively seeking to recruit an experienced Property Managers to join their team based in The Theydon Bois office two Days a week and three from home. As a Property Manager you will be tasked with managing a large portfolio of...

  • Tesco Colleague

    1 week ago

    Theydon Bois, United Kingdom Tesco Full time

    About the role - Availability window- Start Time- Finish Time- Sunday- 15:00- 23:00- Monday- Tuesday- 15:00- 23:00- Wednesday- Thursday- Friday- 15:00- 23:00- SaturdayIt’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too...

  • Team Leader

    3 weeks ago

    Theydon Bois, United Kingdom K&S FUELS LIMITED Full time

    **Overview**: **Responsibilities**: - Lead and supervise a team, ensuring smooth operations and efficient workflow - Train new team members and ensure safety procedures, and company policies are adhered to. - Provide exceptional customer service to all shoppers - Assist customers in finding products and making purchasing decisions - Maintain a clean and...

  • Technical Sales Director

    2 weeks ago

    Theydon Bois, Essex, United Kingdom PHOENIXRED GTS Ltd Full time

    Job Title: Head of Technical Sales - UK Construction Location: United Kingdom (Hybrid) – South of England Full-time Permanent Our client is the innovative market leader in the uniquely efficient full-service provision of patented high-quality Steel Reinforcement Solutions to major construction projects across the UK and Ireland. Through exceptional...

  • Team Leader

    2 weeks ago

    Theydon Bois, Essex, United Kingdom K&S FUELS LIMITED Full time

    Overview:Responsibilities: Lead and supervise a team, ensuring smooth operations and efficient workflow Train new team members and ensure safety procedures, and company policies are adhered to. Provide exceptional customer service to all shoppers Assist customers in finding products and making purchasing decisions Maintain a clean and organized sales floor...

  • Customer service co-ordinator

    2 weeks ago

    Chesham Bois, Buckinghamshire, United Kingdom SHJ Hospital Pipelines Full time

    SHJ Medical Gas Specialists is a leading supplier of medical gas pipelines, solutions and services, and a market leader in remote monitoring and energy saving technologies. We are committed to the highest standards of care and support for our customers and invest heavily in R&D to remain at the forefront of our industry. Some of the duties and...

  • Technical Sales Director

    4 weeks ago

    Theydon Bois, Essex, United Kingdom PHOENIXRED GTS Ltd Full time

    Job Title: Head of Technical Sales - UK Construction Location: United Kingdom (Hybrid) – South of England Full-time Permanent Our client is the innovative market leader in the uniquely efficient full-service provision of patented high-quality Steel Reinforcement Solutions to major construction projects across the UK and Ireland. Through...

  • Technical Sales Director

    4 weeks ago

    Theydon Bois, Essex, United Kingdom PHOENIXRED GTS Ltd Full time

    Job Title: Head of Technical Sales - UK Construction Location: United Kingdom (Hybrid) – South of England Full-time Permanent Our client is the innovative market leader in the uniquely efficient full-service provision of patented high-quality Steel Reinforcement Solutions to major construction projects across the UK and Ireland. Through...

  • Customer Coordinator

    1 month ago

    Chesham Bois, United Kingdom SHJ Hospital Pipelines Full time

    SHJ Medical Gas Specialists is a leading supplier of medical gas pipelines, solutions and services, and a market leader in remote monitoring and energy saving technologies.We are committed to the highest standards of care and support for our customers and invest heavily in R&D to remain at the forefront of our industry.Some of the duties and responsibilities...

  • Customer Service Supervisor

    1 month ago

    Chesham Bois, Buckinghamshire, United Kingdom SHJ Hospital Pipelines Full time

    SHJ Medical Gas Specialists is a leading supplier of medical gas pipelines, solutions and services, and a market leader in remote monitoring and energy saving technologies. We are committed to the highest standards of care and support for our customers and invest heavily in R&D to remain at the forefront of our industry. Some of the duties and...

  • Customer Service Supervisor

    1 month ago

    Chesham Bois, Buckinghamshire, United Kingdom SHJ Hospital Pipelines Full time

    SHJ Medical Gas Specialists is a leading supplier of medical gas pipelines, solutions and services, and a market leader in remote monitoring and energy saving technologies. We are committed to the highest standards of care and support for our customers and invest heavily in R&D to remain at the forefront of our industry. Some of the duties and...

  • Service Engineer

    3 weeks ago

    Chesham Bois, United Kingdom SHJ Hospital Pipelines Full time

    SHJ Medical Gas Specialists is a leading supplier of medical gas pipelines, solutions and services, and a market leader in remote monitoring and energy saving technologies. We are committed to the highest standards of care and support for our customers and invest heavily in R&D to remain at the forefront of our industry.We are seeking a Service Engineer to...

  • Fire & Security Service Desk Coordinator

    3 weeks ago

    Theydon Mount, United Kingdom Complete Security Recruitment Full time

    Service Coordinator (Fire and Security)                  Job Description An opportunity has arisen for a proactive individual to join our fast-paced team to work in our Fire and Security Division. The ideal candidate will have an excellent telephone manner, be enthusiastic, highly organised, confident and methodical, have a great attention...

  • Fire & Security Service Desk Coordinator

    4 weeks ago

    Theydon Mount, United Kingdom Complete Security Recruitment Full time

    Service Coordinator (Fire and Security) Job Description An opportunity has arisen for a proactive individual to join our fast-paced team to work in our Fire and Security Division. The ideal candidate will have an excellent telephone manner, be enthusiastic, highly organised, confident and methodical, have a great attention to detail and be hard working....

  • Fire & Security Service Desk Coordinator

    4 weeks ago

    Theydon Mount, United Kingdom Complete Security Recruitment Full time

    Service Coordinator (Fire and Security) Job Description An opportunity has arisen for a proactive individual to join our fast-paced team to work in our Fire and Security Division. The ideal candidate will have an excellent telephone manner, be enthusiastic, highly organised, confident and methodical, have a great attention to detail and be hard working....

  • Fire & Security Service Desk Coordinator

    4 weeks ago

    Theydon Mount, United Kingdom Complete Security Recruitment Full time

    Service Coordinator (Fire and Security) Job Description An opportunity has arisen for a proactive individual to join our fast-paced team to work in our Fire and Security Division. The ideal candidate will have an excellent telephone manner, be enthusiastic, highly organised, confident and methodical, have a great attention to detail and be hard working....

  • Customer Coordinator

    1 month ago

    Chesham Bois, Buckinghamshire, United Kingdom SHJ Hospital Pipelines Full time

    SHJ Medical Gas Specialists is a leading supplier of medical gas pipelines, solutions and services, and a market leader in remote monitoring and energy saving technologies. We are committed to the highest standards of care and support for our customers and invest heavily in R&D to remain at the forefront of our industry. Some of the duties and...

  • Customer Coordinator

    1 month ago

    Chesham Bois, Buckinghamshire, United Kingdom SHJ Hospital Pipelines Full time

    SHJ Medical Gas Specialists is a leading supplier of medical gas pipelines, solutions and services, and a market leader in remote monitoring and energy saving technologies. We are committed to the highest standards of care and support for our customers and invest heavily in R&D to remain at the forefront of our industry. Some of the duties and...