Customer Booking Specialist

4 weeks ago


Ellesmere Port, United Kingdom HR GO Recruitment Full time

Job Description

Position: Customer Booking Specialist

Location: Ellesmere Port

Hours: Monday - Friday on a rota basis between the hours of 8:00am -9.30pm plus 1 Saturday or Sunday in a 4-week period working from 9:00am - 5:30pm

**Salary**: £20,374 increasing to £21,367 from 1st January 2023 plus Bonus and Pension Contribution and additional company benefits

Due to growth and success, we are currently looking for a Booking Specialist to join our client based in Ellesmere Port.

If you are currently seeking a new challenge, work within a great team in an excellent environment then this is opportunity for you

What the company offer:

- Modern office environment, easily accessible with local transport links within walking distance
- In-house training and on-going career development
- Pension company contribution
- Company Bonus Scheme
- Long Service and Employee Awards
- Hybrid working options

About the role:
Your responsibilities as a Booking Specialist would be:

- Carry out the above in line with set company service level standards in a friendly & professional manner
- Use internal systems to check availability, make bookings, reserve seating, amendment of bookings and making any amendments if needed
- Use industry knowledge and initiative to choose best airlines to approach to meet client's requirements
- Make sound commercial decisions on margins & pricing on a booking-by-booking basis
- Work on own initiative without constant supervision
- Update all transactions accurately into the database
- Keep on top of all airline deadlines for deposits, balance payments, names & ticketing
- Ensure payments are received from clients in good time to meet deadlines
- Develop a good understanding of the market and competition
- Form close ties with staff within airline partners to strengthen relationships
- Be aware of, and work towards, sales targets
- Answer phones of other departments during busy times



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