Client Engagement Specialist

4 weeks ago


Ayr, United Kingdom Connekt EV charging Full time

**Client engagement specialist**

Connekt EV charging is seeking a highly motivated and customer-oriented individual to join our dynamic team as a Lead Conversion Specialist. As a rapidly growing electric vehicle (EV) charging network and installation business, we are dedicated to providing reliable and efficient charging solutions for our commercial customers

Full time development program for first 4 weeks in office.

Employment Type: Full-time

**Responsibilities**:

- Engage with potential leads who have shown an interest in our EV charging solutions.
- Act as the first point of contact for incoming leads, providing a positive and friendly customer experience.
- Build rapport and establish trust with potential customers through effective communication.
- Identify customer needs and provide accurate information about our charging network and installation services.
- Demonstrate a deep understanding of our products and services to effectively address inquiries and overcome objections.
- Collaborate with the sales team to transition warm leads, ensuring a seamless handoff for the conversion process.
- Maintain detailed records of customer interactions and update relevant information in our CRM system.
- Stay updated on industry trends and advancements in EV charging technology to provide informed recommendations to potential customers.

**Requirements**:

- Excellent communication skills, both verbal and written, with a strong ability to actively listen and empathize with customers.
- Exceptional customer service and interpersonal skills, with a positive and enthusiastic attitude.
- the ability to effectively persuade and influence potential customers.
- Outstanding problem-solving abilities and the capacity to adapt to various customer personalities and needs.
- Self-motivated and results-oriented, with a drive to achieve and exceed targets.
- Familiarity with electric vehicles and charging infrastructure is a plus but not essential.
- Previous experience in customer service role is preferred and the sales skills will be provided.

At Connekt we believe in fostering a collaborative and supportive work environment where individuals can thrive and make a meaningful impact. You will have the opportunity to contribute to the growth of sustainable transportation by helping potential customers transition to electric vehicles.

If you are passionate about clean energy, enjoy engaging with people, and possess exceptional communication skills, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you believe you would excel in this role.

Join our team and be part of the clean energy revolution

**Salary**: £24,000.00-£36,000.00 per year

**Benefits**:

- Flexitime
- Work from home

Schedule:

- 8 hour shift
- Flexitime
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Quarterly bonus
- Yearly bonus

COVID-19 considerations:
N/A

Shift availability:

- Day shift (required)
- Night shift (preferred)

Work Location: Hybrid remote in Ayr

Reference ID: 1009
Expected start date: 24/07/2023



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