Patient Flow Lead

6 months ago

Warrington, United Kingdom Alternative Futures Group Full time

Alternative Futures Group has an ambition to be the leading third sector provider of inpatient and specialist community mental health services over the next 3 years. The Patient Flow Lead will assist theDirector of Operations - Independent Hospitalsto deliver this ambition by ensuring that we manage the flow of people into, and out of, our mental health hospital and specialist community services in a safe and timely manner. Thus, maximising our financial performance and operational effectiveness by positively impacting more lives. In doing so we will ensure that we: Are a trusted partner in ICB provider collaboratives shaping strategy and delivery of specialist mental health services.

Deliver flexible service models that are responsive to commissioner need and reduce pressure on NHS and Local Authority partners. Provide sector-leading levels of quality, safety, outcomes and value for individuals, commissioners and society. Meet our growth targets through the expansion of current sites and the development of new hospital and specialist community schemes in existing and new geographies. The Patient Flow Lead provides the central resource to manage flow into / out of the hospitals as part of our specialist pathway model.

Dimensions Overall responsibility for coordinating the referral, assessment, admission and discharge process across the Mental Health division consisting of 6 independent hospitals, 2 specialist community supported living schemes and step-down outreach support currently. No direct line management responsibility. Liaison with AFG referral leads covering community services to minimise voids as part of the pathway model. Liaison with external clinicians, commissioners and bed managers to promote current AFG vacancies and opportunities to maximise occupancy (particularly around vacant spot beds).

Principal Accountabilities To support theDirector of Operations - Independent Hospitalsin developing, implementing, managing and improving the systems, policies and processes relating to patient flow i.e. referral, assessment, admission and discharge. Work closely with registered managers and clinical MDTs to facilitate safe, effective and timely admissions, discharges and transfers into, out of and across the Mental Health Division and wider organisation to maximise occupancy and positively impact more lives. Develop, monitor and report on patient flow KPIs to identify areas for improvement and unmet need to support AFGs growth ambitions.

Act as a link between external stakeholders (clinicians, commissioners, bed managers, etc) and AFG registered managers to manage timescales, expectations and minimise negative outcomes. Escalate any unresolved concerns to theDirector of Operations - Independent Hospitals. Review and improve where necessary AFG documentation around the patient flow process. Ensure fair and equitable access to AFG mental health services for all individuals based on clinical need.

Work with Service Development to identify opportunities for innovative new service and support models which enhance the strategic ambitions of the mental health division and organisation To develop and nurture relationships with NHS and LA colleagues as a trusted partner for mental health inpatient and community services by being responsive to need and effectively managing the patient flow process. Ensure that external stakeholders are routinely aware of current and forthcoming occupancy vacancies and generate interest in voids, focusing particularly on spot bed vacancies in the independent hospitals. Support theDirector of Operations - Independent Hospitalson the delivery of priorities from AFGs Strategy and Annual Business Plan. Support theDirector of Operations - Independent Hospitalsin the provision of advice and guidance to the Executive and Board on all mental health matters within AFG and the wider health and social care sector.

Support the design and implementation of the organisations new digital care management system in respect of patient flow. Ensure the integrity and accuracy of patient flow KPIs provided to the organisation for the purpose of assurance and decision making.

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