Switchboard Operator

Are you interested in working for a world top 100 University?

Come and be part of an innovative and influential University department delivering excellent IT and business services to a leading Russell Group institution. With a reputation for engaging staff and students in partnership to deliver services, for three years running UK students have voted us best for IT support. We are committed to delivering and supporting excellent customer focussed services and to do this we need to recruit the best staff, invested in higher education and dedicated to supporting sector leading learning, teaching and research - and that’s why we need you

We have an exciting opportunity in our department for someone with a passion for providing excellent customer service looking to use their skills in providing a welcoming, professional and efficient service to make an impact on the first impressions of callers to the University of Sheffield.

**As the Switchboard Operator, you will be responsible for**:

- handling a high number of incoming calls
- screening effectively and ensuring that callers are diverted to the right person or department

**You will have**:

- previous experience of working in an administrative environment
- excellent IT skills
- the ability to multitask

Working as part of the Business Support team, you will also assist with the administrative, secretarial and financial support to the department, including the department’s Reception facilities, and some University wide services. You will work closely with Switchboard Operator colleagues to provide a welcoming, professional and efficient experience for callers.

This role requires a working pattern of 2pm-5pm on Mondays, 2pm-5pm on Tuesdays, 12.30pm-5pm on Wednesdays.

We’re one of the best not-for-profit organisations to work for in the UK. The University’s Total Reward Package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, as well as access to a range of learning and development courses to support your personal and professional development.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.