Product Services Executive

4 weeks ago

Crawley, United Kingdom Virgin Atlantic Full time

Crawley

Secondment

Competitive

10-09-2023

**Job Details**:
**Hours**: 37.5 per week, Monday to Friday

**Location**: Hybrid remote working with 3 days a week in our VHQ Crawley

**Contract**:Permanent and a 12 month fixed term contract/secondment available

**Closing Date**: Sunday 10th September

**In a nutshell**:
At Virgin Atlantic, our purpose is to ensure everyone can take on the world. Our vision is to be the most loved travel company. To achieve both, we're harnessing our spirit of entrepreneurship and innovation to reimagine the world and create thoughtful experiences that feel brilliantly different at every opportunity.

Our people are game changers who see the world differently. Acting as a loud and proud voice for positive change for our people, places, and the planet, they're not afraid to roll up their sleeves to take on the big things while never forgetting the importance of the small details. So, if you're ready to take your career to new heights, read on.

Reporting to the Destination Manager, you'll join a diverse and adaptable team focused on effectively orchestrating every aspect of Product Services. This collaborative team is dedicated to realising Company goals, implementing Destination Strategies, and meeting Business timelines.

The role encompasses a range of responsibilities, from aiding in administrative functions to contributing to the execution of Product Sourcing, Product Planning, Product Management, Data Compilation and Organization, Reporting, and Customer Relations.

**Day to day**:
Some of your key responsibilities will include:

- Issuing contracts to suppliers and meticulously managing accurate contractual records and documentation that mirror the agreed-upon rates and terms between the Virgin Holiday Group and the supplier within the specified timelines
- Ensuring the completion and mutual signing of all agreements, following the specified bed brief and adhering to the set target timelines
- Working in close collaboration with the Health & Safety department to ensure that Suppliers' self-audits are transmitted, received, and successfully cleared, while ensuring that the H&S department is fully informed about ALL newly contracted properties for all brands within the Virgin Holidays Group
- Implementing due diligence procedures to verify the relevance, benchmarking, and commercial viability of supplier-generated special offers and distributing these offers to the wider business promptly. Whilst also supporting promotions, from initial concept to being available for purchase
- Cultivating positive relationships and closely coordinating with existing suppliers and representing Virgin Atlantic Holidays and its subsidiaries at various business functions, whilst also maintaining regular communications with the supplier
- Assisting in researching both existing and new products, as well as aiding in product launches. Providing clear communication, education, and responses to inquiries for Commercial, Operational, and Sales colleagues
- Assisting in preparing briefs for the Content team, encompassing all products, including Key Selling Points (KSPs) and channel-specific focus
- Ensuring all vital back-office requirements are met including reporting before products are available for sale and compiling regular product feedback from sales and other departments
- Aiding Managers in capturing and documenting contributions, calculating average rates, and assessing year-on-year rate fluctuations
- Providing support to Managers in addressing customer relations matters such as errata and re-protections. Striking a balance between commercial considerations and customer needs. Running Net Promoter Score (NPS) reports to ensure alignment with NPS targets

**About you**:
Have you previously worked in a product delivery setting. Are you familiar with VAH systems and skilled in negotiations with both external and internal suppliers? If so, this opportunity might be the perfect fit for you

Alongside the above we are looking for the following:

- Proficient, proactive administrator
- Excellent interpersonal skills
- Analytical and commercial awareness
- Ability to travel and work flexible hours
- A phenomenal teammate with a self-sufficient demeanour and the ability to work in a fast paced and pressurised environment

Does this sound like you? Then we'd love to hear from you

**Be yourself**:

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