Customer Service Executive

2 weeks ago


Crawley, United Kingdom People's Partnership Full time

**Vacancy No**
- VN987

**Employment Type**
- Full-Time

**Primary Work Location**
- People's Partnership - HQ

**Description**
- People's Partnership have an exciting opportunity to join our growing team as a Members Services Executive.

Main Purpose:
To deliver excellent customer service and technical support, tailored to the needs of the customer, throughout the life of their relationship with People’s Partnership. Build and maintain customers’ trust and confidence to maximise customer, advisor and third party satisfaction and retention.

- Manage all customer activities across a range of products and processes, to ensure exceptional levels of service are delivered continually in line with agreed service standards.
- Take ownership of maintaining relationships with customers, Business Partners, IFA’s and Strategic Partners including third party providers, to address/resolve service and technology enquiries/issues, such as the Employer Sign Up, at first point of contact.
- Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and other relevant rules to ensure adherence to all relevant regulatory requirements, complaint and compliance rules and processes and to support the FCA Treating Customers Fairly guidelines, to minimise risk to People’s Partnership and Customers.
- Identify, escalate and analyse customer problems/complaints, understand the differences between a negative experience and a complaint along with how to deal with both accordingly, and any work carried out ensures that the customer does not suffer as a result.

**Perks**

**Salary Range



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