Customer Service Administrator
2 weeks ago
This is a great opportunity for someone with knowledge of the commercial property insurance sector to join a busy client facing team.
**The Role**
To act as liaison between Clients, and survey teams to build good working relations and resolve any queries in a timely manner.
**Responsibilities**:
- To assist the Property and Insurance Customer Services Team
- To maintain and manage data in the Company CRM systems.
- To ensure all data entry activities are completed accurately and in a timely manner.
- To liaise with surveyors, customers and sales team to ensure timely booking of surveys
- To resolve or escalate where appropriate customer and surveyor issues, initiating communication with the sales team and keeping them informed
- To ensure survey reports are sent and received in line with company and customer contractual obligations and expectations
- To assist Line Manager with internal team projects
- Undertake any other responsibilities that may become necessary for the proper performance of the role
**Knowledge/Skills/Qualifications**
- Strong communication skills (written and verbal) with both internal and external customers
- Understanding of The Commercial Insurance Market with experience as a Claims Handler / Account Handler would be preferred
- Good administrative and time management skills
- Can manage own workload and act independently if required
- Strong attention to details and high level of accuracy
- Maintain an in depth understanding of the following:
Key Competencies
- Understanding the Customer
- Management of Information
- Communicating and influencing skills
- Planning and organisation
In addition to a good starting salary our client offers incredible progression opportunities, a brilliant benefits package, hybrid working and parking onsite.
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