Apprentice Customer Services Executive

3 weeks ago


Crawley, United Kingdom Seetec Full time

ILG are looking for an Apprentice Customer Services Executive based at their head office in East Grinstead. You will develop skills to deliver high-quality customer service, influence the customer experience and increase customer satisfaction. You will be working towards your customer service specialist, level 3 qualification. Responsible for resolving day to day queries including processing of all orders.

**Key Responsibilities**:

- Responsible for resolving day to day queries including processing of all orders and any correspondence relating to those orders with the customer and other ILG departments
- Work alongside the account executives/managers to provide the day to day administration for the specified account
- Responsible for communicating any issues/information that may impact the delivery of service
- Work in close liaison with customer services, warehouse team laders and externally with customers to facilitate for smooth running of the contract
- Develop and implement processes and systems to enhance existing offerings
- Participate actively in continuous process improvement projects, seek ways to develop and maximise customer service levels
- Contribute actively to achieving departmental service level and targets

**Skills and Experience**:

- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Initiative
- Team player

**Qualifications**:

- GCSE or equivalent Maths & English (Grade Grade A*-C/ 4-9) desirable

**Additional Information**:
**Annual wage**
£21,849
In addition, following probation, you will be eligible for the ILG bonus scheme and ILG benefits scheme

**Working week**
Monday - Friday, 9.00am - 6.00pm
Total hours per week: 40 hours a week

**Expected duration**
18 Months

**What training will the apprentice take and what qualification will the apprentice get at the end?**

Level 3 Customer Service Specialist Apprenticeship standard:

- On-the-job training delivered by the employer

Allocation of an apprenticeship delivery coach who will carry out:

- Regular training
- Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
- Identify, track and support 20% off-the-job training activities
- Quarterly formal progress review meetings, identifying learning achievements and next steps

**What is the expected career progression after this apprenticeship?**
- A large majority of our apprentices move onto becoming permanent Customer Service Account Executives



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