Band 3 Service Desk Support

3 weeks ago

Belfast, United Kingdom Platinum Recruitment NI Ltd Full time

Job Title : Band 3 Service Desk Support

Location : Belfast BT1 Clarendon Dock

Duration : Temporary

Rate : £11.67p/h

Hours : 37.5hpw

**Background to encompass**

A system designed and built by our people, for our people.

encompass is a Health and Social Care programme that will create a single digital care record for every citizen in Northern Ireland who receives health and social care.

encompass aims to provide patients and service users with the safest, highest quality of care that is possible.

encompass will be in use across all Health and Social Care Trusts in Northern Ireland to create better experiences for patients, service users and staff.

encompass will give patients and service users the ability to view and update their health information. It will also make it easier for Health and Social Care staff to view important information about their patients and service users.

The encompass team is working closely with Epic on activities to put us in the best position to move forward. This gives encompass the flexibility to design and make decisions for the needs of patients, service users and staff.

You can be part of this story, part of a healthcare transformation that will positively impact the citizens of Northern Ireland

**JOB SUMMARY**

**KEY DUTIES / RESPONSIBILITIES**

**Service Delivery**

b. Provide first level resolution services for the My Care platform (e.g. new account activations, site navigation, log-in problems and general queries)

c. Liaise with customers to acquire the necessary details regarding logged incidents and service requests

d. Liaise with second level support to ensure incidents and service requests are dealt with in a timely manner

e. Escalate incidents as necessary

f. Provide advice feedback and guidance to customers

g. Provide feedback to users on call status

h. Attend team meetings as required

i. Undertake any other duties of a similar nature and appropriate to the grade as may be assigned by the Service Desk Manager

Essential Criteria:
4 GCSEs Grades A-C including English or English Language (excluding English Literature) or equivalent and 1 year’s relevant experience*

Or

2 years relevant experience*
- Relevant experience is defined as providing direct customer support in a Service Desk, Helpdesk or Customer facing environment_

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation.

**Job Types**: Full-time, Temporary contract

Pay: £11.67 per hour

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer support: 2 years (required)
- service desk: 2 years (required)

Work Location: In person

  • Service Desk Manager

    3 weeks ago

    Belfast, United Kingdom Ocorian group Full time

    Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. Our culture of support and...

  • Band 3 Receptionist

    4 weeks ago

    Belfast, United Kingdom Brook Street UK Full time

    Exciting Opportunity for a Band 3 Receptionist Brook Street (UK) Ltd is actively searching for a skilled Band 3 Receptionist to join our clients within the healthcare sector in Belfast South. This is a full-time role offering a fantastic opportunity for a 6-month period.Rate of Pay:o £11.67 per hour, paid on a weekly basis.Key Responsibilities:Undertake a...

  • Band 3 Administrative Support

    7 days ago

    Belfast, United Kingdom Brook Street UK Full time

    Excellent Opportunity within NHS! Apply todayBrook Street (UK) Ltd is currently seeking a Band 3 Clerical Officer to join our client`s busy Public Sector team on Holywood Road, East Belfast.Our public sector client is looking for someone with experience in Administration, GCSE Maths and English or equivalent qualification.Previous experience in NHS would be...

  • Bhsct admin Support band 3

    4 weeks ago

    Belfast, United Kingdom Health and Social Care Trust Full time

    **Branch**:Belfast HSCT **Location**:ROYAL VICTORIA HOSPITAL **Directorate**: Surgery & Specialist Services **Salary**: Band 3 (£21k - £23k) **Contract Type**:Permanent **Opening date**: 03/11/23 **Closes**: **Interview Dates**: To be confirmed. **Flexible Working**: Successful applicants have the opportunity to request Flexible Working from the 1st...

  • Bhsct band 3 Admin Support

    5 days ago

    Belfast, United Kingdom Health and Social Care Trust Full time

    **Branch**:Belfast HSCT **Location**:ROYAL VICTORIA HOSPITAL **Directorate**: Specialist Hospitals and Women's Health **Salary**: Band 3 (£21k - £23k) **Contract Type**:Permanent **Opening date**: 21/07/23 **Closes**: **Interview Dates**: To be confirmed. **Flexible Working**: Successful applicants have the opportunity to request Flexible Working...

  • Band 3 Administrative Support

    1 week ago

    Belfast, United Kingdom Brook Street Full time

    Excellent Opportunity within NHS! Apply today Brook Street (UK) Ltd is currently seeking a Band 3 Clerical Officer to join our client`s busy Public Sector team on Holywood Road, East Belfast. Our public sector client is looking for someone with experience in Administration, GCSE Maths and English or equivalent qualification. Previous experience in NHS...

  • IT Service Desk Analyst

    2 weeks ago

    Belfast, United Kingdom Hayward Hawk Full time

    My client is looking for a Service Desk Analyst to join their global team, working part time. SKILLS The successful candidate must have one of the below: - Experience working in a call centre environment - IT related degree - IT Service Desk experience ROLE - You will be working alongside the global team providing internal support to employees - This role is...

  • Production Support Higher Level Band 3

    4 weeks ago

    Belfast, United Kingdom Health and Social Care Trust Full time

    **Branch**:Belfast HSCT **Location**:ROYAL VICTORIA HOSPITAL **Directorate**: Surgery & Specialist Services **Salary**: Band 3 (£21k - £23k) **Contract Type**:Permanent **Opening date**: 23/02/24 **Closes**: **Interview Dates**: To Be Confirmed **Notes**: A waiting list may be compiled for any similar posts that arise over the next 12 months. PLEASE...

  • Band 3 Administrative Support

    1 week ago

    Belfast, United Kingdom Brook Street Full time

    Excellent Opportunity within NHS! Apply todayBrook Street (UK) Ltd is currently seeking a Band 3 Clerical Officer to join our client`s busy Public Sector team on Holywood Road, East Belfast.Our public sector client is looking for someone with experience in Administration, GCSE Maths and English or equivalent qualification.Previous experience in NHS would be...

  • Band 3 Administrator

    4 weeks ago

    Belfast, United Kingdom MPA Recruitment Full time

    **Job Role**: Administrative & Clerical Assistant MPA are working alongside their large Public sector client in the Belfast area to recruit for a Band 3 Administrative & Clerical Assistant. The post holder will be responsible for a wide range of administrative tasks to support and assist in the effective and efficient provision of services within the...

  • Bhsct care and Support Assistant

    4 weeks ago

    Belfast, United Kingdom Health and Social Care Trust Full time

    **Branch**:Belfast HSCT **Location**:Belfast HSCT **Directorate**: Adult Social & Primary Care Services **Salary**: Band 3 (£20k - £22k) **Contract Type**:To create a waiting list **Opening date**: 21/02/23 **Closes**: **Interview Dates**: To be confirmed **Flexible Working**: Successful applicants have the opportunity to request Flexible Working...

  • Service Desk Manager

    4 weeks ago

    Belfast, United Kingdom Ocorian Full time

    Job DescriptionPurpose of the JobWorking within ITIL Framework, the Service Desk Manager is responsible for managing daily operations of the Service Desk in line with Group objectives and service standards.The service desk manager will be responsible for managing and inspiring a team of service desk analysts to deliver an exceptional customer service...

  • Administrative Assistant

    5 days ago

    Belfast, United Kingdom MPA Recruitment Full time

    **Job Role**: Administrative Assistant (Band 3) MPA are excited to be working alongside their large public sector client in the Belfast area to recruit for a Band 3 Administrative Assistant. The post holder will provide an efficient administration support for the Administration Team support service to social work staff. **Location** - Newtownbreda,...

  • Service Desk Manager

    3 weeks ago

    Belfast, United Kingdom Ocorian group Full time

    Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. With a curious mindset, we...

  • Sehsct Cook Band 3

    4 weeks ago

    Belfast, United Kingdom Health and Social Care Trust Full time

    **Branch**:Belfast Area (SEHSCT) **Location**:UH, Acute Service Block **Salary**: Band 3 (£21k - £23k) **Contract Type**:Permanent **Opening date**: 19/03/24 **Closes**: **Interview Dates**: To be confirmed **Notes**: A waiting list may be compiled for any similar posts that arise over the next 12 months. PLEASE PRINT OFF THE JOB DESCRIPTION AS THIS...

  • Service Desk Agent

    4 weeks ago

    Belfast, United Kingdom Fujitsu Full time

    **Service Desk Agent** **Location: UK - Belfast** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...

  • Band 3 Team Administrative Assistant

    3 weeks ago

    Belfast, United Kingdom Brook Street UK Full time

    Exciting Opportunity for a Band 3 Administrative Assistant Brook Street (UK) Ltd is actively searching for a skilled Band 3 Administrative Assistant to join our clients within the healthcare sector at Knockbreda Centre. This is a full time role offering a fantastic opportunity for a 6-month period.Rate of Pay:o £11.67 per hour, paid on a weekly basis.Key...

  • Band 3 Administrative Assistant

    4 weeks ago

    Belfast, United Kingdom MPA Recruitment Full time

    **Job Role**: Band 3 Administrative Assistant MPA are working alongside their large public sector client in the Belfast area to recruit for a Band 3 Administrative Assistant for a health and wellbeing centre. The post holder will be responsible for a wide range of administrative tasks to support and assist in the effective and efficient provision of...

  • IT Service Desk Analyst

    6 days ago

    Belfast, United Kingdom VANRATH IT Full time

    VANRATH are pleased to be partner with a global law firm on their search for an IT Service Desk Analyst. This role involves managing, diagnosing, and addressing incidents and work orders initially, aiming to resolve them promptly or escalating to the relevant team as needed. This is a hybrid role based in Belfast (2/3 day split). Hours are between 8am -...

  • Bhsct band 3 Theatre Reception and Admin Support

    7 days ago

    Belfast, United Kingdom Health and Social Care Trust Full time

    **Branch**:Belfast HSCT **Location**:Trustwide **Salary**: Band 3 (£21k - £23k) **Contract Type**:Permanent **Opening date**: 11/05/23 **Closes**: **Interview Dates**: To be confirmed. **Flexible Working**: Successful applicants have the opportunity to request Flexible Working from the 1st day of their employment. A number of Flexible Working...