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Housing Support Worker

4 months ago

Coventry, United Kingdom Coventry Cyrenians Full time

**1.** **JOB PROFILE**

**Post**

**Housing Support Worker - Coventry**

**Term**

Permanent Position

**Salary**

Pay Award Pending

**Pension**

**Leave Entitlement**

**Annual Leave** - 25 days per annum plus eight statutory days.

An additional 2 days per annum are awarded after 2 full years in service & an additional 3 days after 5 full years in service.

**Sick Leave** - In addition the statutory minimum entitlement the organisation will pay full pay for up to five working days in the first 13 weeks of service. Thereafter entitlement will be up to 30 working days paid leave in a 12 month rolling period.

**Other Leave **- Enhanced Maternity Leave, Paternity Leave and Carer’s Leave (see Contract of Employment for further details).
- **NB all entitlements are pro-rata for part-time staff**_

**Other**
- Flexible working is in operation
- Death in service insurance
- Health benefits

**Hours**

37.5 hours per week

**Reporting to**:
Team Manager

**Job Location**

Office base is Oakwood House, Cheylesmore, Coventry, CV1 2HL

Some travel is a requirement of the post for which suitable expenses will be paid.

**Approved by**:
Operations Services Manager

**Date Reviewed / Approved**

21/06/2023

**2.** **MAIN PURPOSE OF JOB**:
As part of a team, provide and maintain:
a) A high quality, effective, sensitive and appropriate support service to people aged 16 and upwards who have a support need and are homeless or whose accommodation may be at risk.

b) The necessary support to enable people to maximise their potential and enable them to live as independently as possible.

c) A safe and secure environment for residents.

**3.** **MAIN DUTIES AND RESPONSIBILITIES**

a) Carry an agreed caseload of residents.

b) Interview potential residents and carry out appropriate needs and risk assessments.

c) Develop and implement individual Support Plans and carry out regular reviews.

d) Ensure residents are informed and, where necessary, assisted to access appropriate welfare benefits, health, welfare and other support services, participating in a multi-agency approach as necessary.

e) Take responsibility for ensuring that accommodation charges are paid by residents and income is maximised.

f) Maintain a high standard of record keeping and ensure that appropriate administrative procedures are adhered to.

g) Carry out necessary health and safety checks as required.

h) Take responsibility for safeguarding clients through adherence to the organisation’s safeguarding policy and procedures.

i) Report repairs, renewals, health and safety concerns etc to appropriate colleagues in a timely manner.

j) Ensure that client confidentiality is maintained in accordance with organisational policy and the law, liaising with senior colleagues as necessary.

k) Ensure that personal targets are met and reported to line managers as required.

l) Identify gaps in provision and assist colleagues in the development and implementation of new services as requested.

n) As agreed with line managers, participate in an out of hours system on a rota basis.

**4.** **OTHER**

a) Ensure that all duties are carried out in a professional manner and in accordance with the guidelines and policies of Coventry Cyrenians.

b) Take responsibility for the health and safety of yourself and others whilst at work and ensure the health and safety of colleagues and/or visitors.

c) Attend training courses, supervision sessions and meetings as required.

d) Assist in the induction of new staff as requested.

e) Carry out such duties as may be commensurate with the post as agreed by line managers.

f) Occasional evening and weekend work may be required.

**PERSON SPECIFICATION**

**HOUSING SUPPORT WORKER**

**AREA**

**REQUIREMENT/QUALIFICATION**

**(E = Essential; D = Desirable)**

**E**

**D**

**HOW IDENTIFIED**

**Education**

NVQ Level 3 (or equivalent) or a willingness to attain this qualification or similar within 2 years of taking up this position.

**R**

**R**

Certification

Certification or interview

**Experience**

A minimum of 12 months experience of working with clients who are homeless or whose accommodation may be at risk

**R**

Application and Reference

**Knowledge**

An understanding of issues around homelessness

A working knowledge of welfare benefits particularly Universal Credit and Housing Benefit

**R**

**R**

Application & Interview

**Skills & Abilities**

Ability to cope in crisis situations

Ability to work on own initiative

Ability to work in and adapt to a changing environment

Good communication skills

Good administrative, recording and reporting skills

A good standard of numeracy and literacy

Ability to work flexible hours as required

Ability to work as an effective member of a team

Ability to present in a professional manner

Have a flexible, positive and solution orientated approach to

work

Computer literacy to include word processing and basic spreadsheets

Full UK drivers licence

**R**

**R**

**R**

**R**