Platform Assistant

4 days ago


Birmingham, United Kingdom Network Rail Full time

Platform Assistant

**Location**:
Birmingham, GB

**Department Name**:
OZ BNS Dispatch B (104305) G2

**About Network Rail**:
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. **Watch our video to find out more**

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

**Brief Description**:
In this challenging role, you’ll balance responsibilities that are at the heart of a successful station - making sure trains depart safely and on time, and making sure customers benefit from exceptional service.

**About the role (External)**:
You’ll play a key role in the smooth day-to-day running of this busy train station. It’s a highly visible job, in which you’ll be a friendly and informed representative of Network Rail and the British railway. Customers will look to you for accurate and timely information about services. We’ll expect you to ensure trains depart the station safely and on time.

In fact, you’ll help to make sure everyone who uses the station does so safely and responsibly. That can include managing some challenging situations. Even when customers might be frustrated due to delays or disruption, you’ll continue to provide excellent customer service. Whatever the weather; whatever your shift; your enthusiasm will shine brightly. And because stations are a fast-paced environment, you’ll relish the challenge of thinking on your feet.

Essential Criteria
- The ability to speak and write English fluently
- A track record of providing first class customer service
- Excellent people skills - from listening and questioning, to building relationships
- Good hearing and eyesight, with normal colour perception
- Able to work shifts including nights and weekends
- Must meet required online testing benchmark

**Salary**: £26,485


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