Service Support Coordinator
5 days ago
Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.
Focus Group are supporting our subsidiary company - STL Communications recruit and grow.
The team at STL Communications are industry experts based in Witney, who’s role is to increase revenue within the technology sector, manage existing accounts to retain revenue and provide a first-class service to all customers.
Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of all our Focus Group companies. Our people make the difference.
We are now recruiting for a Service Support Coordinator
The Operations team ensures the process from order to cash remains punctual, efficient and the client receives exceptional customer service.
This position is to support our clients to efficiently manage and resolve incidents in all aspects of communication and IT.
Principal Responsibilities/Duties
- Be the first point of contact for customers providing outstanding customer service
- Efficiently manage fault triage, therefore managing incidents and escalations for more complex resolutions to meet SLA’s
- Be responsible for “First touch” fixes such as password resets, minor programming, deployment of new users
- Work with our partner companies and other 3rd parties to resolve issues
- Ensure customer documentation, administration and reporting is completed in a timely manner within the company’s expectations
- Work in accordance with our company procedures and policies
Essential Skills
- Strong organisational skills, with the ability to prioritise within SLA
- Excellent communication skills, written and verbal
- Experience in a customer facing role, either face to face or remotely
Desired Skills
- Experience in a technical role, or with a managed service provider
- Experience working on an MSP Support desk
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Profit sharing
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
-
Support Services Coordinator
4 days ago
Witney, Oxfordshire, United Kingdom STYLE ACRE Full timeAt Style Acre, we are committed to providing high-quality care services that enable individuals to live healthy, happy, and independent lives. We are currently seeking a Support Services Coordinator to join our team.Key Responsibilities:Develop and implement personalized support plans for service usersProvide support with daily living tasks, such as personal...
-
Service Coordinator
3 weeks ago
Witney, Oxfordshire, United Kingdom CV-Library Full timeJob Title: Service CoordinatorAbout the Role:We are seeking a skilled Service Coordinator to join our team at First Base. This is an exciting opportunity for an individual with previous experience in a service coordination role within the automotive industry.Key Responsibilities:Scheduling service visits for engineers, ensuring efficient allocation of...
-
Support Worker
5 days ago
Witney, United Kingdom Service Care Solutions - Housing Full timeJOB TITLE: Support Worker LOCATION: Witney CONTRACT TYPE: Temp WEEKLY HOURS: 35 Hours WORK PATTERN: Mon - Fri (9am-5pm) JOB SUMMARY: To deliver high quality person-centred support to customers living in supported accommodation service in accordance with the person-centred principles as a support officer in Witney Area, enabling clients to sustain their...
-
Service Coordinator
2 weeks ago
Witney, United Kingdom First Base Full time**Role Overview**">We are seeking a highly organized and proactive Service Administrator to join our team at First Base Employment.**Key Responsibilities:**Schedule and manage service visits for engineers, ensuring efficient use of time and resources.Manage engineer schedules, accurately recording all jobs and time.Issue and check service certificates,...
-
Food Service Coordinator
2 weeks ago
Witney, Oxfordshire, United Kingdom Sodexo Full timeWe are seeking a Food Service Coordinator to join our team at Sodexo, a global leader in services that improve the Quality of Life. As a Food Service Coordinator, you'll play a key role in ensuring the smooth operation of our kitchen.Salary£12.73 per hourJob DescriptionYou'll be responsible for assisting with the preparation and presentation of food,...
-
Housing Services Coordinator
2 weeks ago
Witney, Oxfordshire, United Kingdom Publica Group Limited Full timeJob OverviewWe are seeking an experienced professional to join our team as a Housing Services Coordinator in Witney, Oxfordshire.The successful candidate will provide comprehensive homelessness services to customers with housing-related issues on behalf of Publica Group Limited.This is a permanent position working 37 hours per week, with the possibility of...
-
Spa Services Coordinator
3 days ago
Witney, Oxfordshire, United Kingdom Disclaimer: ANY-Web Ltd. Full timeFancy working in a beautiful location surrounded by stunning parkland? We have a fantastic opportunity for a Spa Services Coordinator at Heythrop Park, part of the Warner Hotels Group.Job DescriptionThis role involves coordinating the day-to-day operations of our spa, ensuring that every guest has an exceptional experience. You will work closely with our...
-
Financial Services Coordinator
2 weeks ago
Witney, Oxfordshire, United Kingdom Advance Full timeJob Summary:Advance is looking for an experienced Assistant Finance Manager to join their team on a fixed-term contract for nine months. The successful candidate will be responsible for managing the purchase ledger and expenses processes, providing financial forecasts and advice to Senior Housing Managers, and coordinating the annual budget for Property...
-
Welfare Services Coordinator
4 weeks ago
Witney, Oxfordshire, United Kingdom 3dpersonnels Full timeAt 3dpersonnels, we require a dedicated Welfare Services Coordinator to manage the cleanliness of our construction sites.The estimated salary for this position is £25,000 - £30,000 per annum, depending on experience.Duties and ResponsibilitiesSanitize and wipe down surfaces in offices and reception areasClean and maintain toilet facilitiesOrganize waste...
-
Financial Services Coordinator
3 weeks ago
Witney, Oxfordshire, United Kingdom Protalent Full timeJob Overview:We are seeking a highly skilled Financial Services Coordinator to join our dynamic finance team at ProTalent. This role offers a unique opportunity to transform bookkeeping into a strategic service, leading payment runs for smooth financial operations.Key Responsibilities:• Master bookkeeping and transform it into a strategic service• Lead...
-
Support Services Coordinator
4 weeks ago
Witney, Oxfordshire, United Kingdom The Camden Society Full timeAbout the RoleThe Support Worker role involves supporting adults with a learning disability in various aspects of their daily lives. This includes helping someone develop new skills, providing personal and emotional support, assisting with planning and managing their own home, support with leisure, employment, individual interests and travel.You may be...
-
Customer Service Coordinator
2 weeks ago
Witney, Oxfordshire, United Kingdom Sodexo Full timeAs a Customer Service Coordinator with Sodexo, you will play a vital role in facilitating communication and prioritizing customer safety. Our administrative team delivers an efficient service to clients.About the Role:We are seeking a highly proactive individual to join our team as an Administrative Assistant - Reception. As a key member of our team, you...
-
Financial Services Coordinator
4 weeks ago
Witney, Oxfordshire, United Kingdom Protalent Full timeJob Overview:ProTalent Limited is seeking a highly skilled Financial Services Coordinator to join their team. As a key member of the accounting operations team, this role will play a crucial part in ensuring smooth financial operations and delivering exceptional results.Key Responsibilities:Maintain accurate bookkeeping records, transforming it into a...
-
Customer Service Operations Coordinator
7 hours ago
Witney, United Kingdom The Recruitment Group Full time**Job Overview:**We are seeking a highly skilled Customer Service Operations Coordinator to join our team at The Recruitment Group. As a key member of our operations team, you will play a vital role in supporting our customers with their queries, ensuring seamless order processing, and maintaining accurate records.**Key Responsibilities:Manage customer...
-
Administrative Support Specialist
2 weeks ago
Witney, Oxfordshire, United Kingdom First Base Full timeWe are looking for a skilled Service Administrator to support our team at First Base. As a key member of our operations team, you will be responsible for scheduling and managing service visits for engineers, handling administrative tasks, and ensuring smooth operations.The successful candidate will have strong organisational skills with the ability to manage...
-
Service Coordinator
3 days ago
Witney, United Kingdom The Recruitment Group Full timeWe are delighted to be working with a well-established company who are seeking a **Service Support Co-ordinator,** Do you enjoy working with people, have a keen interest in technology and problem resolution with a desire to work in a dynamic company with career opportunities? As **Service Support Co-ordinator,**you will be providing first line support,...
-
Care Support Professional
2 weeks ago
Witney, Oxfordshire, United Kingdom Fitzroy Support Careers Full timeWe are keen to find people who share our values and exhibit behaviours & attitudes that match our own.About the RoleThis is a unique opportunity to work with individuals with learning disabilities in their own homes and in the community.You will be providing valuable support to our learning disability services, enabling them to take part in a range of...
-
Older Adults Care Coordinator
2 weeks ago
Witney, Oxfordshire, United Kingdom Piers Meadows Recruitment Full timeJob Description:We are seeking an Older Adults Care Coordinator to join our team and provide specialist mental health support and care coordination within the older adults' community mental health team.Responsibilities:Coordinate care and services for older adults with complex mental health needs.Work collaboratively with healthcare professionals to ensure...
-
Care Coordinator
2 weeks ago
Witney, Oxfordshire, United Kingdom STYLE ACRE Full timeCare CoordinatorWe are seeking dedicated individuals to provide exceptional support and care to those in need.As a Care Coordinator, you will play a vital role in helping individuals with daily living tasks, meal preparation, shopping, and participating in activities that promote social interaction and community engagement.This is an excellent opportunity...
-
Sales Coordinator
3 months ago
Witney, United Kingdom CV-Library Full timeSales Coordinator We are delighted to be looking for a Sales Coordinator on a Fulltime, Permanent basis to work within our client’s sales team. It offers a competitive salary for a 37.5 hour week (Mon-Thur 8.30-5, Fri 8.30-4) which can be hybrid working after an initial training period. This role comes with a generous benefit package including 25 days...