Head of Contracts and Operations

6 months ago

Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

**Details**:
**Reference number**:

- 347115**Salary**:

- £51,997 - £57,677**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- DVSA - Digital Operations**Type of role**:

- Commercial
- Operational Delivery
- Senior leadership**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, Newcastle-upon-Tyne, Nottingham, SwanseaAbout the job

**Job summary**:
Do you have experience of working in a service delivery environment, with multiple contracts?

Are you a natural influencer who loves to have challenging conversations?

Can you encourage others to work towards a common goal?

If so, we are seeking a Head of Contracts and Operations, at the Driver and Vehicle Standards Agency (DVSA), and we'd love to hear from you

**Job description**:
The job holder is responsible for delivery of all Driving Theory Test Network and associated contractual services. They are responsible for contract management and improvement of the current and future Theory Test contracts throughout the Theory Test Commercial Cycle:

- Pre-procurement planning and market engagement.
- Procurement and benefit realisation - working with the Head of Theory Test Policy and Service Development.
- Contract Management and business improvement.
- Operational delivery of the Test Centre Network.

The job holder will contribute to determining the contractual model for future delivery of the service and then manage the output and will be a key stakeholder in the Theory Test Transformation and Relet Programme providing expertise of contract and commercial matters.

The job holder will build expertise in the team to enhance current and future contract outcomes and deliver positive and enabling management of the Theory Test Contract management team through current contract and the transition, mobilisation and go live of new contract(s).

The job holder is a member of the Corporate Senior Leaders group and has responsibility for associated corporate activities.
- Responsibilities include, but are not limited to;_
- Influence the commercial strategy to best business advantage.
- Contribute to a procurement strategy that** **delivers: fit for purpose commercial arrangements that deliver the required business outcomes.
- Contract management (customer, supplier and operational service), continuous improvement and development of the current and future Theory Test Network contracts to the agreed commercial standards and outcomes.
- Lead the business improvement of Theory Test Contract via membership, as a key stakeholder, of the Theory Test Service Management Group and Strategy Group.

**Person specification**:

- To succeed in this role, you will have demonstrable experience in a commercial environment.
- You will have experience in a service delivery environment, working with multiple contracts.
- Excellent communication skills are pivotal to this role, with the ability to provide guidance and robust recommendations to internal and external stakeholders, where your exceptional engagement and relationship building skills will enable you to influence and challenge at all levels.
- We will look for you to coach, lead and develop your teams, driving professionalism, fairness and consistency at all times.
- You will have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on evidence available to you.
- The successful applicant will hold, be working towards, or willing to work towards when in post the Cabinet Office Contract Management Capability Programme - Expert Level.

**Additional Information**

This role can be based in Bristol, Newcastle, Nottingham or Swansea, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our **expectation** is that you will spend a minimum **60% of your time at your base location**. Visits to other DVSA sites or work locations count towards this.

Occasional travel and overnight stays within the UK will be required as part of this role, to meet with staff and stakeholders.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

**About Us**

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

- make roads safer
- improve services for our customers
- make road transport greener and healthier
- harness the potential of technology and data
- grow and level up the economy

We’re committed to giving

  • Head of Technical Operations

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sodexo Full time

    Job Title: Head of Technical OperationsAbout the Role:We are seeking a highly skilled and experienced Head of Technical Operations to join our team at Sodexo. As a key member of our management team, you will be responsible for overseeing the technical operations of our large-scale, multi-activity student accommodation facility.Key Responsibilities:* Manage a...

  • Deputy Head of Operations – National Services

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Ministry of Justice Full time

    Job Title: Deputy Head of Operations – National Services (Probate)Job Summary:We are seeking a highly skilled and experienced Deputy Head of Operations to lead the operational delivery of our National Services (Probate) team. As a key member of our leadership team, you will be responsible for ensuring the provision of high-quality services across the...

  • Head of Operations

    6 months ago

    Newcastle upon Tyne, United Kingdom Jellyfish Energy Full time

    '''Job Overview:''' We are seeking a highly motivated and experienced individual to join our team as the Head of Operations. As the Head of Operations, you will be responsible for overseeing and managing all operational activities within the organization. This is a key leadership role that requires strong supervisory skills and the ability to effectively...

  • Head of Operations

    6 months ago

    Newcastle upon Tyne, United Kingdom Jellyfish Energy Full time

    '''Job Overview:''' We are seeking a highly motivated and experienced individual to join our team as the Head of Operations. As the Head of Operations, you will be responsible for overseeing and managing all operational activities within the organization. This is a key leadership role that requires strong supervisory skills and the ability to effectively...

  • Head of Health Controls and Assurance

    5 months ago

    Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 326053**Salary**: - £69,869 - £77,740**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - DWP - Finance Group**Type of role**: - Finance**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the...

  • Head of Operations

    6 months ago

    Newcastle upon Tyne, United Kingdom Tempest Jones Full time

    **Head of Operations - Regulated Financial Services** **Salary up to £75,000,** **Attractive benefits package including Income Protection, PMI, Life cover, Medicash plan, enhanced maternity/paternity, discretionary bonus, Employee Assistance programme.** **The role** An exciting opportunity has arisen for an experienced Head of Operations to join a...

  • Hmrc - Head of Construction

    5 months ago

    Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 355295**Salary**: - £66,957 - £74,018- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - HMRC - CFO Group - Estates**Type of role**: - Property**Working pattern**: - Flexible working, Full-time, Job share,...

  • Hmrc - Head of Unity Recruitment Operations

    6 months ago

    Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 352913**Salary**: - £66,957 - £74,018- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - HMRC- CFO Group - Unity Business Services**Type of role**: - Operational Delivery - Senior leadership**Working pattern**: - Flexible...

  • Head of Business Operations

    6 months ago

    Newcastle upon Tyne, United Kingdom UK Health Security Agency Full time

    The Head of Business Operations is a key role within the Directorate Senior Leadership Team (SLT) and is responsible for leading and managing a comprehensive and efficient business operations. More widely it oversees corporate business functions, acts as a bridge between various interdependent projects/workstreams to ensure that activities are planned,...

  • Head of Operations and Residency Living

    5 months ago

    Newcastle upon Tyne, United Kingdom Sodexo Full time

    Are you ready to ignite change and lead with innovation in the vibrant world of residency living? Our Team at the prestigious **Northumbria Residential Estate** is on the lookout for a transformative **Head of Operations and Residency Living**. We are embarking on an exciting new chapter, seeking a strategic thinker and visionary leader passionate about...

  • Head of Business Operations

    4 months ago

    Newcastle upon Tyne, United Kingdom Siemens Energy Full time

    Head of Business Operations About the Role Location United Kingdom Newcastle up Tyne Newcastle upon Tyne Company Siemens Energy Limited Organization Gas Services Business Unit Service Europe & Africa Full / Part time Full-time Experience Level Not defined A Snapshot of Your Day As the Head of Business Operations, you'll drive strategic...

  • Head of Operations

    6 months ago

    Newcastle upon Tyne, United Kingdom Idex Full time

    We have an exciting exclusive role with our nationwide financial services provider client, who has recently undergone a number of acquisitions, and our looking to bring on a Head of Operations to manage on an interim-basis. **Main responsibilities**: - Develop, improve and implement operational strategies and process improvement plans to increase...

  • Head of Kitchen Operations

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Chartwells Full time

    **The Opportunity**We are proud to offer a challenging and rewarding role as a Head Chef, where you will have the opportunity to make a real difference in the lives of students and staff at Northumbria University. As a member of our team, you will be responsible for developing and implementing the culinary strategy, driving quality and innovation, and...

  • Head of Operations and Compliance

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Anchor Full time

    **About the Role**We are seeking an exceptional leader to join our team as Head of Anchor RPS. As the head of this brand-new venture, you will have the opportunity to build and lead a high-performing team, creating a bold new standard of service.**Key Responsibilities:**Drive operational and commercial success of Anchor RPS, ensuring all projects meet or...

  • Assistant Head Housekeeper

    6 months ago

    Newcastle upon Tyne, United Kingdom Millennium and Copthorne Hotels Full time

    _Are you an experienced Housekeeping Supervisor or Assistant Head Housekeeper?_ - _Do you have excellent attention to detail?_ - _Are you looking for an exciting new challenge and the opportunity to progress your career?_ **As an Assistant Head Housekeeper, key responsibilities include**: - Ensuring a high standard of cleanliness within all areas of the...

  • Interim Head of HR and Organisation Design

    5 months ago

    Newcastle upon Tyne, United Kingdom Sullivan Brown Resourcing Partners Full time

    We are delighted to be partnering our North East client to recruit an interim Head of HR & Organisation Development for a period of 6 to 12 months. Working closely with the leadership team, the interim Head of HR and OD will help lead the organisation through a period of change, and lead and shape an effective HR and OD function. You will play a lead role...

  • Head of Technical Operations

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Sodexo Full time

    Job Description We are excited to announce an outstanding opportunity at Northumbria University’s Student Accommodation for a dynamic and experienced Head of Technical Operations . Located in the vibrant cities of Newcastle and Gateshead , this role offers the chance to lead a skilled technical team overseeing a large-scale, multi-activity student...

  • Head of Technical Operations

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Sodexo Full time

    We are excited to announce an outstanding opportunity at Northumbria University’s Student Accommodation for a dynamic and experienced Head of Technical Operations . Located in the vibrant cities of Newcastle and Gateshead , this role offers the chance to lead a skilled technical team overseeing a large-scale, multi-activity student accommodation...

  • Head of Technical Operations

    2 months ago

    Newcastle Upon Tyne, United Kingdom Sodexo Full time

    We are excited to announce an outstanding opportunity at Northumbria University’s Student Accommodation for a dynamic and experienced Head of Technical Operations. Located in the vibrant cities of Newcastle and Gateshead, this role offers the chance to lead a skilled technical team overseeing a large-scale, multi-activity student accommodation facility...

  • Head of Technical Operations

    2 months ago

    Newcastle upon Tyne, United Kingdom Sodexo Full time

    We are excited to announce an outstanding opportunity at Northumbria University’s Student Accommodation for a dynamic and experienced Head of Technical Operations. Located in the vibrant cities of Newcastle and Gateshead, this role offers the chance to lead a skilled technical team overseeing a large-scale, multi-activity student accommodation facility...