Hmrc - Head of Unity Recruitment Operations

7 months ago

Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 352913**Salary**:

- £66,957 - £74,018- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- HMRC- CFO Group - Unity Business Services**Type of role**:

- Operational Delivery
- Senior leadership**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Glasgow, Liverpool, Newcastle-upon-Tyne, Nottingham, WorthingAbout the job

**Job summary**:
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At Unity Business Services (UBS) we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at UBS accessible to you.

UBS delivers business critical processes in human resources, finance, payroll and procurement to enable our employees to deliver public services. Following the Government Shared Services (GSS) ambition we are working to deliver better services, with modernised systems, delivering the business greater value and efficiencies.

**Job description**:
As Head of Unity Recruitment Operations, you will take responsibility for transactional recruitment activities and adopt a strategic approach to develop the current UBS offering across different Government Departments. This is a vital role within UBS and will help to shape the future landscape of the service offering across the department.
- Partnering with key stakeholders across the organisation, including the Talent Acquisition Team and senior business leaders, to ensure that the end-to-end recruitment process is planned and managed effectively by all stakeholders.
- Responding to operational demands promptly and advising on best approach.
- Work with business areas across government departments to review their workforce plans and consider levels of demand.
- Work strategically to expand service offering within UBS and provide cost-effective solutions to corporate activities.
- Embedding centralisation, best practice and streamlining ways of working.
- Strategically planning and selling the service offering, measuring effectiveness & efficiency, and identifying changes and improvements.
- Work with the Cabinet Office, ensuring alignment with wider UBS strategy and convergence requirements.
- Confidently build relationships with stakeholders across the Civil Service, leading strategic and technical-level conversations and communicating at an executive level.
- Work closely with operational business leads and senior managers to create recruitment plans which are cost-effective and deliver excellent service for the business and applicants.
- Reporting on recruitment transactional performance and analysing the data to drive understanding of the process and identify areas for improvement.
- Produce and utilise quality data to make proposals for internal process improvements and build performance packs to demonstrate our offering to other government departments.
- Measure the performance of operational recruitment, identifying areas where improvements are required either from stakeholders or from your wider team. Using this data, you will create improvement plans and work with stakeholders and the wider team to get buy-in to the changes needed.
- Working with the Civil Service Commission (CSC), ensuring adherence to principles and correct levels of engagement are in place.

**Person specification**:

- You will be comfortable working with and challenging senior leaders where necessary.
- You will champion data security across Unity Business Services, supporting us to remain GDPR compliant.
- You will have a passion for innovation, build automation tools and techniques into the strategic direction of the team to drive continuous improvement.
- As part of the wider Unity Business Services Leadership Team you will actively role model our values and commitments, supporting colleagues to develop their careers and champion wellbeing.

**Essential Criteria**:

- Recruitment: Strong experience of working within recruitment and knowledge of recruitment systems.
- Leadership: Experienced in leading large teams within a large-scale operation/shared service function.
- Decision making: A strategic mindset with the ability to drive decisions and change and make recommendations for future development and expansion.
- Communicating and influencing: Proven track record of

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