Hmrc - People Analytics & Insights Officer

7 months ago

Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 356054**Salary**:

- £35,092 - £37,725- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CPO - People, Analytics and Insight**Type of role**:

- Social Research**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Liverpool, Manchester, Newcastle Upon Tyne, NottinghamAbout the job

**Job summary**:
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

The People Analytics and Insight (PAI) Directorate was established in late 2019 as part of HR within HMRC. The mission of the Directorate is ‘To positively influence the engagement and effectiveness of our colleagues, by empowering HMRC to unlock the value of people information & insight, via our expert products & services’.

**Job description**:
This is an exciting time to join the People Analytics and Insights team where you will collaborate with a dedicated group of professionals focused on delivering actionable insights on high-profile themes impacting the workforce at HMRC.

As a people analytics and insights officer you will have the opportunity to work with mixed methods, supporting a mix of quantitative data analysis and qualitative research.

This role sits in the Customer Delivery team within PAI. This team is responsible for carrying out both quantitative and qualitative analysis and insight on HMRC people data. Activity includes, modelling, forecasting, optimisation, research, survey design and implementation and focus groups.

HMRC is a significant employer, with 65,000 staff, and therefore people analytics plays an important part in driving change and shaping the future of the organisation. The team was formed specifically to bring a different way of operating to HR and to facilitate greater rigour in the successful delivery of key programmes.

**Key Responsibilities**:

- Understand HMRC’s HR Business need for sound research and analysis to deliver people insight and analytics to enable HMRC to shape its future through evidence-based decision-making.
- Work with a project lead to interpret user and business needs, ensuring analytical outcomes are aligned with service vision and business strategy.
- Take personal responsibility for delivering a variety of research and analytical projects, ensuring that business needs are met.
- Synthesise data from a wide range of sources, using storytelling techniques to present a coherent narrative which drives action within our business groups.
- Work in an agile way to define, build and deliver analytical projects.
- Create informative and visually appealing outputs to communicate data-driven insights to stakeholders.
- Effectively communicate data findings and insights to both technical and non-technical stakeholders, ensuring a clear understanding of the implications to the business.
- Collaborate effectively on projects within diverse and multidisciplinary teams, fostering an innovative environment to achieve shared goals.

**Person specification**:

- Has experience designing and delivering analytical and insight projects.
- Is patient, level-headed and able to deliver at pace.
- Can take the initiative and work independently when required.
- Has a collaborative approach and is keen to work with others to achieve progress against shared objectives.

**Essential Criteria**
- Experience of data collection and analysis.
- Experience of interpretation and presentation of data using effective written and verbal communication skills.
- Familiarity with data storytelling principles to develop a coherent and engaging narrative from a range of data sources.
- Proficient in statistical software packages such as SPSS and R Studio.
- Continuous learning mindset to adapt to evolving research requirements and methodologies.

Experience of two or more of the following:

- Evaluation approaches (theory-based or experimental).
- Qualitative research design and analysis (e.g. depth interview guides, focus groups).
- Literature reviews or rapid evidence assessments.

**Essential Qualifications**

Applicants must hold an undergraduate degree, at a minimum of 2:2 with sufficient research met

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