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Alarm Call Handler

4 months ago

Epsom, United Kingdom Peoplesafe Ltd Full time

An amazing opportunity to work for an industry leading UK based technology company that helps to save lives.

Peoplesafe is a young dynamic company consistently growing at the fastest rate in our industry

Our business is centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 150,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care.

**Benefits include**:

- 24 days annual leave, plus your birthday off;
- £10 monthly Deliveroo voucher;
- Choice of two pension schemes;
- Life cover;
- Health cash plan;
- Company events; Wellbeing Wednesday;
- Electric car discount; and more...

**Overall purpose of the role**:
Alarm call response to lone worker alarms within strict timescales, monitor, validate, assess, manage, and provide the user with appropriate support in line with internal processes and to complete each incident call quickly and effectively.

**Shifts**: 4 on, 4 off 6:30 -18:30 and 18:30 to 6:30 (average of 42 hours per week)

**Alarm Call Handler Key Responsibilities**
- Monitor and verify alarms via telephone within strict timescales to ensure that, where possible, only genuine emergencies are passed to the correct emergency services.
- Decide on appropriate response actions to incoming/outgoing calls.
- Communicate comprehensive and correct information to the emergency service that are best equipped to resolve and support the incidents.
- Maintain an excellent knowledge of, and adherence to, the Peoplesafe operational procedures.
- Report the system and customer profile issues to the appropriate customer support admin.

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Sick pay
- Wellness programme

Schedule:

- 12 hour shift

Ability to commute/relocate:

- Epsom, KT17: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you drive? Can you get public transport to start a weekend shift at 6.30?

**Experience**:

- call handling: 2 years (preferred)

Work Location: One location