Pending Claims Handler

**The Vacancy**

**Role Purpose**

To make enquiries with our client, third party drivers, insurers & witnesses to determine whether the clients road traffic accident is non fault and if so provide the client with a replacement hire vehicle and organise the repairs to the clients own vehicle

**Main Responsibilities**

Provide outstanding customer service to our clients.

Handling calls quickly and efficiently with clients and insurers to discuss, record and progress cases, politely and professionally.

Ensuring that data is processed accurately.

Managing and prioritising daily workload.

Proactively reviewing claims files and updating the team leader with any current or potential issues that could arise.

**Training**

You will be given full training and support when starting your roles and throughout your time with Sovereign Automotive

**What we ask of you?**
- Must have excellent verbal and written communication skills
- Must be customer focused, natural ability to build relationships
- Must be enthusiastic, self motivated and hard working
- Must have excellent time keeping and time management skills to be able to manage your file load
- Must be capable of working in a fast paced environment and multi-tasking

**Desirable Qualities**

Although you do not need previous experience within the insurance industry it would be very advantageous if you had an understanding or previous experience in any of the below positions:

- **Insurance Advisor, Claims Advisor, Claims Handler, Telesales Advisor, Insurance Sales Advisor, Motor Claims Advisor, Call Centre Advisor, FNOL (First Notification of Loss) Handler.**_

**Additional Information**

We offer 29 days holiday (including UK bank holidays), discounts on shopping and local retailers, entertainment, utilities and more, we have free parking on-site. Our offices are also dress down and conveniently placed in central Epsom, for public transport, banks and other amenities.

Monday - Friday 9am - 5.30pm & 1 in 4 Saturday 9am - 1pm

Hours of Work 37.5 per week

**Job Types**: Full-time, Permanent

IND2

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Application question(s):

- How many years of claims handling experience do you have?
- how many years of call handling experience do you have?

Work Location: In person

Reference ID: 23m