Call Handler

**Great chance either for a recent graduate or someone with phones based customer experience to break into the UK’s biggest sector - Financial Services and all the opportunity it can offer**
- **Job Title/Location**: Call Handler, Epsom/WFH
- **Salary**:£24,000 - £25,000 + bonus/overtime adds c.£1,000 - £1,500 + pension
- **Office/WFH**:Average working week is 3-4 days office, 1-2 days WFH. Training is 100% office based
- **Requirements**: Strong telephone based experience in any sector. Graduates also considered with some customer service/retail experience
- **Role Snapshot**:Liaising with new/prospective customers, answering queries, promoting product benefits and about 20% of your time is admin based

**The Company**: Our client is a highly professional financial services company who base their customer services model on just that, first rate customer service as opposed to the hard sell. Mortgages and Investment/Savings products are their key markets and this role exposes you to both sides of the business.

**The Role**: This Call Handler opening is based around acting as the initial point of contact for prospective customers and intermediaries regarding the products and services offered by our client. You are responsible for outlining the benefits of the relevant products and services, but without ‘selling or offering advice’. A real focus on providing information through 1st class customer service - the main elements of the role are as follows:

- Maintain good knowledge of all products and services including ISA’s, Bonds and Mortgages
- Deal with telephone calls promptly, accurately and efficiently
- Promote products and services, but without ‘selling’ & carry out market research
- Proactively follow up enquiries & call existing mortgage customers
- Contact customers periodically regarding services and products
- Occasionally attend events and other functions to promote products and services
- Hours - A rota system of Monday to Friday 8am - 6pm (working 7.5 hours between these times). Once a month you will do a Saturday morning (9am - 12pm) for which you get 1.5 x hourly rate. Initial training is office based, once competed you will work 3-4 days p/w in the office, 1-2 days p/w WFH._

**Skills / Experience Required**: For this Call Handler role our client will consider people who have strong telephone based experience and recent graduates who have some customer service experience and ideally some phones based experience under their belt. Good MS Office experience is required, along with an eye for detail and the ability to work accurately within a fast-paced environment.

**Additional Information**:The Call Handler role is a great opportunity for career progression. Salary is to £25,000 along with an annual bonus, overtime, good company benefits inc. pension, professional study sponsorship and free car parking. The Saturday overtime and company bonus would mean approx. an additional £1,000 - £1,500 on top of your basic salary.
- **The Call Handler position is one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 25 years of experience in this field. Areas of expertise include administration, customer service, business analysis, compliance, pensions, paraplanners, sales support and project management roles. Check the website and feel free to call Darren Snell at any time.**_

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- Private medical insurance
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Epsom: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Epsom

Reference ID: arc296