Commercial Product Executive

6 months ago

London, United Kingdom Thomas Cook Tourism Full time

We have an exciting opportunity for a driven **Commercial Product Executive** to join our dynamic team at Thomas Cook.

As a Commercial Product Executive, **you will play a vital role in supporting the delivery of our hotel Product portfolio while aligning with our commercial objectives and targets**. You will take charge of ensuring that all Product is not only relevant and saleable, but also complies with market regulations and upholds our company's high standards of quality and Health & Safety.

**Key accountabilities and decision ownership**
- Responsible for the continuous optimisation of Product, which supports the company Product strategy and meets consumer trends through an active and ongoing ‘remove and replace’ strategy.
- Raise content queries with the appropriate bed bank/accommodation supplier, where poor quality or unacceptable property content is identified.
- Responsible for the creation and management of destination bed briefs, outlining key target properties which are to be sourced via the existing supply channels, giving Thomas Cook a commercial and strategic advantage.
- Manage and update the property ranking tool on a regular basis to ensure key properties are pushed to the top of the SRP, giving them maximum exposure and support the drive for increased conversion and profitability.
- Ensure there is sufficient supply of saleable and competitive product, through close collaboration with bed bank/accommodation suppliers. This will be achieved through Product planning and proactive Product management throughout the booking cycle.
- Communicate supplier offers to the internal Thomas Cook teams such as Trading, Marketing, Social and PR to ensure the Product is distributed to maximise return.
- Attend regular trading, commercial and supplier meetings to drive the commercial agenda and business objectives.

**Deliverables**
- Achievement of booking, sales & margin targets, which includes removal of costs through supplier negotiations and continuous product improvement.
- Customer feedback from the relevant Customer Service Metrics specifically relating to accommodation. Numbers and category of customer complaints by supplier are a key KPI.
- Contribution to local market product strategy and implementation of new product lines.

**Skills, knowledge, and experience**

**Must have**:

- Understanding of end-to-end product management and bed briefs.
- Experience of dealing with global bed banks/accommodation providers.
- Ability to work to tight deadlines and work under pressure.
- Knowledge of relevant IT systems and market offerings with the ability to develop and think through future ways of working.
- Proven track record in managing large product portfolios.
- Familiarity with local (or the ability to rapidly learn) travel regulations which impacts our operations.
- Personal integrity, with the ability to work in an environment that demands close collaboration, time, and energy.
- Knowledge and experience of managing large amounts of data on MS Excel.

**Preferred**:

- Experience of Intuitive software is desirable.

**Benefits**
- Flexible working arrangements to suit your lifestyle.
- Generous annual leave allowance + 8 UK Bank Holidays.
- Take your birthday off and celebrate in style.
- Extra annual leave rewards for your loyalty and holidaying with TC.
- Enhanced maternity/paternity leave pay, shared parental leave, and adoption pay.
- Life Assurance Cover with access to our Employee Assistance Program (EAP).
- Enhanced medical care through our partnership with AXA in the UK.

At Thomas Cook, we believe that our employees are our greatest asset. In return for your exceptional skills and contributions, we offer competitive compensation, a comprehensive benefits package, and the opportunity to work in a vibrant and supportive environment.

Pay: Up to £30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Work from home

**Experience**:

- Product management: 1 year (preferred)

Work Location: Hybrid remote in London

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