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Referrals & Enquiries Coordinator

4 months ago

Grimsby, United Kingdom HMT St Hughs Hospital Full time

St Hughs Hospital currently has an exciting opportunity for a full time Referrals & Enquiries Co-ordinator to join our team,

At HMT St Hughs Hospital we encourage our employees to have a positive work-life balance and our employees consider HMT a great place to work. Our team share our vision to provide world-class healthcare and we continuously improve the skills within our workforce to maintain this. Our employees are our number one resource and career development of our team lies at the heart of our success. We are committed to ensuring that every member of staff receives appropriate training and support in order to perform their job to the best of their ability and develop skills and experience.

**The role**

To offer an appointments service for patients requesting the e-Referrals service using the Compucare system, creating patient within the system and ensuring all relevant x-rays and correspondence are available for the appointment.

To assist private patients with booking appointments and ensuring all information is up to date and correct on the patients record and ensuring we have correct insurance details if applicable.

To update the e-Referrals system on a daily basis, entering new appointments and downloading all correspondence on the system.

To communicate and liaise with Consultants and other hospital departments regarding patient bookings and clinic/theatre/admission times and to co-ordinate any interprovider transfers as required.

To assist the team with publishing slots monthly on the e-referrals system to maintain availability of slots for GP.

Answer the telephone to patients and deal with all enquiries and requests politely and professionally.

**Main duties of the job**

Identify low priority procedures where necessary. Monitor status.

To contact by telephone on a daily basis, all patients referred to the outpatient departments in order to arrange their Consultant, physiotherapy or nurse led appointments, ensuring that the first available appointments are booked at the patient's convenience.

Requesting copies of all x-rays or scans that have been carried out at other hospitals via the X-ray department.

To liaise with Consultants and their secretaries ensuring that all clinic changes have been amended on the computer system.

To rearrange clinic attendances as directed by Consultants, their secretaries or St Hugh's management.

Creating clinics on Compucare for Consultants and other healthcare professionals within the hospital.

Make Medico-legal appointments for Consultants as and when required.

To chase any IPT paper work from Trusts on receiving IPT Tracker and process documents.

To ensure a professional, neat and tidy appearance following guidelines laid down by the Hospitals uniform policy.

Complete all mandatory training as and when required on the online Hospital training system.

Person SpecificationExperienceEssential
- Customer Service Experience
- Data Input

**Qualifications**:
Essential
- Understanding of general administration duties.
- Practical understanding of administration processes and good IT skills
- Forward thinking, innovative
- Demonstrates strong organisational skills and abilities
- Ability to work on own initiative but also as part of a team
- Professional Approach
- Flexible

Desirable
- Level 2 NVQ Certificate in Customer Service or Business Administration

**Job Types**: Full-time, Permanent

Pay: £22,425.00 per year

**Benefits**:

- Canteen
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 22/06/2024