Referrals & Enquiries Coordinator

7 months ago

Grimsby, United Kingdom Healthcare Management Trust – St Hugh’s Hospital Full time

**Job Title**: Referrals and Enquiries Coordinator Responsible to: Patients Services Manager Accountable to: Patient Services Manager ABOUT THE HEALTHCARE MANAGEMENT TRUST At the Healthcare Management Trust we are committed to delivering the highest quality healthcare and understand that our well-trained, passionate team of employees lie at the heart of delivering the service our patients and residents expect. Our team of employees share our vision to provide world-class healthcare, and we continuously improve the skills within our workforce to ensure we maintain our position within the healthcare sector. We know our team have a wealth of knowledge and experience, and by working together we develop an exciting and innovative workplace. JOB PURPOSE To provide an efficient and effective service to all users ensuring that the requirements of patients, Consultants and staff are responded to in a professional manner.

**PRINCIPLE DUTIES KEY RESPONSIBILITIES**: Principal Duties 1. To offer an appointments service for patients requesting the e-Referrals service using the Compucare system, creating patient with in the system and ensuring all relevant x-rays and correspondence are available for the appointment. 2. To assist private patients with booking appointments and ensuring all information is up to date and correct on the patients record and ensuring we have correct insurance details if applicable.

3. To update the e-Referrals system on a daily basis, entering new appointments and downloading all correspondence on the system. 4. To update and maintain the database required CCG and the Department of Health.

5. To communicate and liaise with Consultants and other hospital departments regarding patient bookings and clinic/theatre/admission times and to co-ordinate any interprovider transfers as required. 6. To assist the team with publishing slots monthly on the e-Referrals system to maintain availability of slots for GP.

9. Identify low priority procedures where necessary. Monitor status. 10.

To contact by telephone on a daily basis, all patients referred to the outpatient departments in order to arrange their Consultant, physiotherapy or nurse led appointments, ensuring that the first available appointments are booked at the patient's convenience. 11.Requesting copies of all x-rays or scans that have been carried out at other hospitals via the X-ray department. 12. To liaise with Consultants and their secretaries ensuring that all clinic changes have been amended on the computer system.

13. To rearrange clinic attendances as directed by Consultants, their secretaries or St Hugh's management. 14. Creating clinics on Compucare for Consultants and other healthcare professionals within the hospital.

15. Make Medico-legal appointments for Consultants as and when required. 16. To ensure a professional, neat and tidy appearance following guidelines laid down by the Hospitals uniform policy.

17. Complete all mandatory training as and when required on the online Hospital training system. GENERAL Equality & Diversity Be aware of the need for personal development and be prepared to attend and undertake any necessary training, and strive to increase personal knowledge. Information Governance All staff have an individual responsibility of creating and maintaining accurate records of their work, and for making entries and managing all patient records effectively in line with the Hospitals legal, regulatory and accountability requirements.

Health & Safety To take reasonable care to prevent injury to themselves or others who may be affected by their acts or omissions. To co-operate fully in discharging HMT policies and procedures with regard to health and safety matters. To immediately report to their manager any shortcomings in health and safety procedures and practice. To report any accidents or dangerous incidents to their immediate manager and safety representative as early as possible and submit a completed accident / incident form.

To use protective clothing and equipment where provided. Whilst the aim of the hospital is to promote a co-operative and constructive view of health and safety concerns in the organisation, all staff must be aware that a wilful or irresponsible disregard for safety matters may give rise to disciplinary proceedings. Safeguarding St Hughs Hospital is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. CANDIDATE PROFILE CRITERIA ESSENTIAL DESIRABLE Knowledge Understanding of general administration duties.

Practical understanding of administration processes and good IT skills Forward thinking, innovative Demonstrates strong organisational skills and abilities Ability to work on own initiative but also as part of a team Professional Approach Flexible Level 2 NVQ Certificate in Customer Service or Business Administration Communication Excellent communications skills, written and oral Able to

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