Booking Coordinator

2 weeks ago

Cambridge, United Kingdom Cambridge University Hospitals Full time

**Main area**
- Outpatients**Grade**
- Band 3**Contract**
- Permanent: Part Time/ Flexible working hours may be considered**Hours**
- Part time
Flexible working

22.5 hours per week (3 x 7.5hr Monday, Wednesday & Friday 8am-4pm - Alternative days may be discussed.)**Job ref**
- 180-B-246048**Employer**
- Cambridge University Hospitals NHS Foundation Trust**Employer type**
- NHS**Site**
- Addenbrookes Hospital-Division B**Town**
- Cambridge**Salary**
- £22,816 - £24,336 p.a. pro rata**Salary period**
- Yearly**Closing**
- 02/06/2024 23:59**Interview date**
- 10/06/2024Job overview

We have an exciting opportunity for a booking coordinator on a permanent part time contract of 22.5 hours per week within the Outpatient Appointment Centre.

Main duties of the job

**To deliver and maintain** a professional administration service to patients, relatives, colleagues and Trust Staff.

**Modify and adapt** **communication methods to a range of situations **using appropriate verbal or written communication skills effectively. Welcome and treat everyone (patients, relatives, colleagues and Trust Staff) in a friendly and courteous manner presenting a good image of yourself through your attitude, behaviour and appearance.

**Use decision making skills** **prioritising your workload using standard operating manuals and processes.**

**Monitor and produce** work of the quality and quantity required ensuring expected Trust and department standards and deadlines are met and all appointments are within the Government and Trust target times.

**Ensure** the working environment is safe and of a professional appearance, **taking appropriate action** to report any problems, organise repairs/collection of waste and maintain efficient and effective use of resources.

Work effectively and efficiently **identifying** better ways of working, sharing ideas with others and learning from mistakes to improve service delivery and transformation.

Working for our organisation

**Our Trust**

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

This vacancy will close at midnight on 2nd May 2024.

Interviews are due to be held on 10th June 2024.

**Benefits to you**

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

Person specification

**Qualifications**:
Essential criteria

Educated to GCSE level or equivalent.
- NVQ level 2 Customer Service/ Business Admin/ ITQ or equivalent experience.Desirable criteria

Typing qualification or equivalent.
- Medical Secretary qualification or equivalent.Experience

Essential criteria

Experience of working in a busy administrative/office environment or reception role.

Prioritising, planning and organising own tasks.

Ability to understand various NHS guidelines, work within them and recognise when these guidelines have been breached.

Experience of customer service or dealing with the public.

Experience of dealing with difficult situations and confrontations.

Data entry experience.
- Experience of IT packages - Microsoft office.Desirable criteria

Previous experience of working in NHS.

Previous experience of working with medical records.
- Experience of call handling.Knowledge

Essential criteria

Understanding of confidentiality and data protection.

Understanding and experience of good customer service, to patients (customers), visitors, and both internal and external colleagues.
- Knowledge of bespoke and general IT systems and using multiple softwares.Desirable criteria

Knowledge of the Trust including awareness of priorities.

Knowledge of Trust informati

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