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Customer Service Advisor

4 months ago

Cheshire, United Kingdom Adecco Full time

**Summary** Are you looking for customer focused role? Do you have customer service experience? If so, we may have the perfect role at Encirc for you

**Package** **Salary**:£27500 - £28500**

**Benefits you'll love**
- Consolidation of bonus payment into basic pay in January 2024-Discretionary Bonus
- 25 days holiday + bank holidays
- Employee Well-being benefits
- Social Club
- Enhance Reward Platform with 100s of discounts at restaurants and retailers
- Health Insurance Options
- Accident Insurance Options
- Professional Development (career) Planning with onsite HR team
- International organisation with plenty of opportunities

**Main Responsibilities**:

- Responsible for the efficient operation of the customer accounts identified and allocated by Sales Supervisor.
- Ensure that all customer enquiries and orders are managed accurately and professionally within a reasonable timeframe.
- Ensure that AS400 system is updated in accordance with signed deal sheets.
- Maintain sales database and update each identified account on a weekly basis.
- Ensure sales order processing, documentation and systems are operated effectively.
- Liaise with despatch function to ensure that product is delivered on time in accordance with call off. Inform customers of any delays or issue with deliveries.
- Ensure archive of samples is maintained and despatched to specific customers when required.
- Raise concern to Customer Service Supervisor if supply cannot be met.
- Inform and liaise with QC Team/Customs team to ensure held stock for identified customers is released for sale in line with their demand.
- Update and provide customers with daily & weekly reports - currently Dry Goods, Finished Goods, Dry Goods Reconciliations, Production Out turns.
- Organise and liaise with Customer and VAS Team on all pallet returns, and log on database.
- Support Customer Service Supervisor in daily management of customers and associated tasks.
- Ensure that all tasks are completed in accordance with Encirc Health & Safety regulations.
- Any other tasks deemed relevant by management.
- Proven capability through the completion of various roles in customer service and/or supply chain roles within a high volume business
- Positive attitude and works well with people both internal and external customers
- Competent computer skills, MS Office - Word, Excel

**Essential Functional / Technical Skills**
- Proven ability to prioritise and manage own workload
- Proven ability to manage conflicting priorities and utilise internal network and relationships to reach solutions
- Flexibility and ability to adapt, and highlight change to processes required in response to ever changing requirements
- Experience of working within a culture of teamwork, continuous improvement, inclusion and high performance to meet their potential and perform at your best