Returns Administrator
7 months ago
**Brief job duties include**:
- Liaising with customers and processing returns and warranty claims by making commercial decisions, including the inspection, repair and replacement of product.
- Inspecting and assessing all warranty claims in accordance with warranty periods and returns policies.
- To carry out investigations and stock checks of all consignment and returns locations.
- To order, log and send out spares & parts to dealers for valid warranty claims.
- To monitor daily outstanding RMA report to ensure that all returns are booked in and actioned in a timely fashion.
- Liaising with ACU Riders, organising crash damage repairs and badging service.
- To produce monthly KPI reports on all warranty activities.
- Ensuring all stock is in new condition, correctly repackaged and barcoded for resale.
- To assist in all other areas within the warranty department, including repackaging and replenishment of stock.
To ensure all working areas are kept clean & tidy in accordance with Health & Safety procedures.
**Key Attributes**:
- Previous experience in administration essential.
- Working as part of a team as this is a team-based department, therefore good communication skills will be required.
- Hold or working towards NVQ level 2, in customer service.
- Administrative experience with Microsoft Excel, Word, and Outlook advantageous.
- Previous experience working with Dynamics Nav advantageous but not essential.
- Accurate date inputting and a key eye and attention to detail is necessary.
- Position will be full time office based with flexible working approach, as overtime will be required during busy periods.
- General education and knowledge of Health & Safety policies essential.
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