Outpatient Appointments Administrator
2 weeks ago
We are seeking to recruit an Outpatient Appointments Administrator who has a passion for high quality customer care.
The successful applicant will be working in the Cardiology Outpatient Appointments department dealing with tasks such as taking high volumes of patient telephone calls, booking appointments, and supporting the wider outpatient team.
The successful applicant will be working in the Cardiology Outpatient Appointments department dealing with tasks such as taking high volumes of patient telephone calls, booking appointments, and supporting the wider outpatient team.
As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, continuing professional development and regular informal conversations around career progression, annual recognition awards to celebrate and recognise our colleagues achievements throughout the year and not to mention our Blue Light Card and NHS exclusive discounts.
We work hard to make sure that inclusion is part of everything we do. We know that true inclusion means we’re able to provide the best care for our patients and provide a fulfilling career for all our colleagues.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London - there is truly something for everyone
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable.
We have six active and impactful colleague networks. These networks provide a safe space for colleagues to share their experiences and learn from one another, but also influence change across our trust:
- Multicultural Network
- Women’s Network
- Armed Forces’ Network
- LGBTQ+ Network
- Lived Experience Network, for colleagues living with disabilities
- Autistic Colleague Network
As an Outpatient Appointments Administrator you will receive training and guidance in order to provide support to the Outpatient Admin department at Musgrove Park Hospital.
You will be responsible for a variety of tasks including the booking and monitoring of outpatient appointments both in a call centre setting as well as in a back office administrative role. You will also assist with managing patient referrals in line with key performance indicators, and providing quality customer service to our patients.
The post holder is required to adhere to Trust Policies and maintain the Trust’s values and core standards
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