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Pension Administrator
4 months ago
**About the role**:
We are recruiting for a **Pension Administrator**, to join our busy team in **Bromsgrove.** You will have responsibility for the administration of clients’ group pensions, working with Consultants and Senior Team Members to oversee implementations and remedial work.
**Overview of duties**:
- Efficiently processing all duties expected of a Pensions Administrator
- Undertaking comprehensive data validation exercises
- Completing auto-enrolment assessments including Declaration of Compliance & Re-Declaration of Compliance
- Producing & reconciling payroll deduction schedules within agreed Service Level turnaround timeframes
- Liaising between pension provider, The Pensions Regulator and employer/employee and client advisers
- Answering employer/employee queries via telephone or written
- Maintaining records and complying with regular audits
- Processing lost clients within the Standard Operating Procedure
- Assisting with the training of new and existing employees
- Oversee outstanding work ensuring clients are aware and understand requirements/consequences
- Supporting the day to day workloads of the team including inbox enquiries
- Ensuring that client files are kept accurate and up to date
- Ensuring that all client history (at both employer and employee level) is fully documented
- Proactively identifying added value opportunities
- Keeping up to date of developments and remain current within the industry, specifically changes; in legislation, competitors and clients
- Supporting the People Coordinator and MAES Team Specialist in the training and development of peers by monitoring the utilisation of SAES, Service Manager and other systems and processes. Providing information, demonstrations and general support and coachingwhen requested
- Arranging calls with clients to ensure their process understanding matches that required
- Prioritising and managing workload that is allocated and from own accord, taking on additional tasks as required
- Identifying and addressing errors within client processes, highlighting to management accordingly
- Overseeing remedial work to ensure an accurate outcome in a timely manner for existing clients and audit projects
- Demonstrating commercial awareness ensuring the team are using appropriate documentation and highlighting opportunities for additional sales
- Reporting client dissatisfaction to Head of Customer Services accordingly
**Person specification**:
**Knowledge, skills and abilities**:
- Well organised and detail oriented individual
- Focused on continuous improvement and developing standards
- Excellent interpersonal and business communication skills
- One team company mindset with client always at the centre of the process
- Willingness to support the wider business with client delivery
- Leads by example with a can do attitude.
**Education and experience**:
- CII qualifications desirable
- Previous experience in a Customer Services role
- Knowledge and experience of Pensions Administration desirable
- Experience with Excel, MS Teams and Outlook essential
**Key information**:
**Salary**: Competitive depending upon experience
**Hours**: 35 hours Monday - Friday
**Location**:Bromsgrove (Hybrid)
**Benefits**:25 days holiday + bank holidays, online Doctor, private medical insurance, cycle to work scheme etc
**If this sounds like something you are interested in please apply, or contact Paige Hughes for further information.