Pension Administrator
4 weeks ago
We are recruiting for a **Pension Administrator**, to join our busy team in **Bromsgrove.**
You will have responsibility for the administration of clients’ group pensions, working with Consultants and Senior Team Members to oversee implementations and remedial work.
**Overview of duties**:
- Undertaking comprehensive data validation exercises
- Completing auto-enrolment assessments including Declaration of Compliance & Re-Declaration of Compliance
- Producing & reconciling payroll deduction schedules within agreed Service Level turnaround timeframes
- Liaising between pension provider, The Pensions Regulator and employer/employee and client advisers
- Answering employer/employee queries via telephone or written
- Maintaining records and complying with regular audits
- Processing lost clients within the Standard Operating Procedure
- Oversee outstanding work ensuring clients are aware and understand requirements/consequences
- Supporting the day to day workloads of the team including inbox enquiries
- Ensuring that client files are kept accurate and up to date
- Ensuring that all client history (at both employer and employee level) is fully documented
- Proactively identifying added value opportunities
- Keeping up to date of developments and remain current within the industry, specifically changes; in legislation, competitors and clients
- Identifying and addressing errors within client processes, highlighting to management accordingly
- Overseeing remedial work to ensure an accurate outcome in a timely manner for existing clients and audit projects
**Person specification**
**Knowledge, skills and abilities**:
- Well organised and detail oriented individual
- Focused on continuous improvement and developing standards
- Excellent interpersonal and business communication skills
- One team company mindset with client always at the centre of the process
- Willingness to support the wider business with client delivery
- Leads by example with a can do attitude.
**Education and experience**:
- Previous experience in a Customer Services role
- Knowledge and experience of Pensions Administration desirable
- Experience with Excel, MS Teams and Outlook essential
- CII qualifications desirable, but not essential
**Key information**:
**Salary**:Competitive depending upon experience
**Hours**:35 hours Monday - Friday
**Location**:Bromsgrove
**Benefits**:25 days holiday + bank holidays, online Doctor, private medical insurance, cycle to work scheme etc
**If this sounds like something you are interested in please apply, or contact Paige Hughes for further information.**
**Benefits**:
- Company pension
- Cycle to work scheme
- Free flu jabs
- Life insurance
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Pension Administration: 1 year (preferred)
Work Location: Hybrid remote in Bromsgrove
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