1st Line Support

1 week ago


London, United Kingdom Just IT Full time

Are you looking for an exciting new role?
About the Company
Our client is one of the UK's top privately-owned recruitment agencies. They are looking for an On-Site Engineer to join their team based at their site in Harrow on a permanent, full-time basis. This role provides an excellent opportunity to work in a fastpaced and vibrant IT environment. Our client is looking for someone who has a passion for IT and helping others. This role requires a real team player who can manage their time efficiently and prioritise or escalate technical issues to ensure a prompt closurewith high levels of customer service.
Your technical responsibilities will include but not be limited to:

- Being the first point of contact for customers seeking technical assistance
- Qualifying and documenting the problems raised by customers on the Helpdesk System
- Maintaining a high degree of customer service when responding to support issues.
- Participating in an out of hours support rota.
- Setting up new users and ensuring they have the correct authorisation for accessing systems
- Managing the company wide network infrastructure across all sites
- Installing, configuring and deploying new and existing software
Essential Skills and personal qualities
- Understanding of PC hardware
- A good understanding of basic networking & routing
- Knowledge of Active Directory
- Excellent customer support and customer relation skills
- Excellent written and verbal communication skills both



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