Customer Service Officer

2 months ago

Glasgow, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

As a Customer Service Officer at Buchanan Galleries, you will play an integral role in ensuring that consistently high standards of security, safety and customer service are delivered at all time to visitors, colleagues, retailers and visiting contractors. You will assist with the smooth running of the shopping centre and assist in any emergency situation which may occur. This involves providing visible security cover to the centre, handling enquiries and customer concerns, monitoring CCTV (where appropriate by suitably trained and licensed staff) and controlling contractors and deliveries to the site.

**Key Responsibilities**

**Responsible to: Asst. Operations Manager / Cleaning and Security Manager**

**Main Duties - Security**
- To work the hours and shifts in accordance with conditions of employment
- To undertake regular patrols of the centre as instructed by Centre Management
- To carry out duties in accordance with Assignment Instructions issued by Centre Management
- To comply fully with the Health and Safety Policy of the centre
- To ensure that the requirements of the Fire Regulations are strictly complied with at all times
- To ensure that the Rules and Regulations of the centre are complied with at all times
- Ensure that all incidents are reported and logged in the incident log
- Ensure that contractors on site adhere fully to the centre procedures for contractor management
- Ensure that the Centre is a safe place for visitors
- To assist with enquiries from the public and retailers
- To attend and undertake all training as specified by centre management
- To be aware of hostile reconnaissance and report any unusual activity immediately
- To be aware of and abide by all rules, terms and conditions of the company
- To have the customer’s welfare and visiting experience at the forefront of your mind, ensuring that you provide the best customer service at all times
- To ensure that you provide a friendly welcome to every customer when covering ‘door’ duties
- To ensure that retailers are treated with respect and courtesy and that a professional working relationship is maintained
- Undertake any training in Customer Service Best Practice, as and when required
- Act as a Brand Ambassador for Buchanan Galleries at all times

**Skills, Knowledge and Experience**

**Essential**
- In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and where necessary a Public Space Surveillance Licence
- Reliable, helpful and well-presented and with excellent people skills.
- Ability to work in a team, or alone under the direction of Centre Management.
- Pleasant manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Ability to deal with confidential information.
- A calm disposition.
- Able to work under pressure to deadlines.
- Careful and conscientious with an aptitude for attention to detail.
- Confident enthusiastic personality - the role involves retailer liaison to improve and maintain communications between centre management and tenants.
- Observant
- To be able to work the hours and shifts in accordance with conditions of employment.

**Desirable**

To have good working knowledge of the Centre, and it’s retailers, and the city centre. Also to have a good understanding of local city centre amenities to help with tourism, retail, accommodation and transport enquiries, and/or the skills to source relevant information quickly and efficiently.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as deemed necessary from time to time.

Working Hours - 40hrs

Salary - £11.50 p/h

LI-DNI

Please see our Benefits Booklet for more information.

  • Customer Service Executive

    3 weeks ago

    Glasgow, United Kingdom Service Graphics Full time

    **Role Purpose**: Service Graphics are looking for a full time Customer Service Executive to join our Customer Service team. This role is office based from our Glasgow branch. The purpose of the role is to support the day to day running of assigned Customer Accounts for the branch. **Main Accountabilities**: - Manage and proactively monitor the status of...

  • Customer Service Administrator

    4 weeks ago

    Glasgow, United Kingdom Service Graphics Full time

    The purpose of the role is to provide administrative support to the Customer Service and Sales team where required supporting customer accounts ensuring we deliver excellence to clients in line with the Company values and behaviours. Fostering and contributing to a positive working environment and taking responsibility for the delivery of tasks delegated by...

  • Customer Services Officer

    2 weeks ago

    Glasgow, United Kingdom NG2 Full time

    Customer Services Officer North Glasgow Fixed Term for 12 months, 35 hours per week £21,840 per annum (£12 per hour) Company Health Plan included ng2 Ltd is a wholly-owned subsidiary of ng homes, which is one of Scotland’s leading housing associations with a reputation for delivering excellent pro-active services. Since 2010 ng2 Ltd has developed an...

  • Customer Services Officer

    3 weeks ago

    Glasgow, United Kingdom NG2 Full time

    Customer Services Officer North Glasgow Fixed Term for 12 months, 35 hours per week £21,840 per annum (£12 per hour) Company Health Plan included ng2 Ltd is a wholly-owned subsidiary of ng homes, which is one of Scotland’s leading housing associations with a reputation for delivering excellent pro-active services. Since 2010 ng2 Ltd has developed an...

  • Customer Services Officer

    4 weeks ago

    Glasgow, United Kingdom Strathclyde Partnership for Transport Full time

    Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a...

  • Customer Services Officer

    6 days ago

    Glasgow, United Kingdom Strathclyde Partnership for Transport Full time

    Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a...

  • Customer Services Officer

    3 weeks ago

    Glasgow, United Kingdom Strathclyde Partnership for Transport Full time

    Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a...

  • Customer Services Officer

    2 weeks ago

    Glasgow, United Kingdom Strathclyde Partnership for Transport Full time

    Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a...

  • Customer Services Officer

    4 days ago

    Glasgow, Glasgow City, United Kingdom NG2 Full time

    Customer Services OfficerLocation: North GlasgowDuration: Fixed Term for 12 months, 35 hours per weekSalary: £21,840 per annum (£12 per hour)Benefits: Company Health Plan includedng2 Ltd is a subsidiary of ng homes, a leading housing association in Scotland known for providing proactive services. Since 2010, ng2 Ltd has built a strong reputation for...

  • Customer Service Officer

    2 months ago

    Glasgow, United Kingdom Student Loans Company (SLC) Full time

    **Role Title**:Student Finance Officer **Salary**: £20,790 **Pension**: 26.6% *Start dates available in Feb/March **Is it time you unlocked your potential?** Student Loans Company is a non-profit making Government-owned organisation established to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our...

  • Customer Services Officer

    3 days ago

    Glasgow, United Kingdom Quantum Group Full time

    We are hiring for Customer Service Officer Role into a international bank in thier Glasgow Branch. Job Purpose: Business generation for the Branch Banking channel. Need analysis, managing and growing relationships of key customers. Managing corporate relationships and services for Salary Accounts Tie-ups for new client acquisitions Adherence to compliance...

  • Customer Service Executive

    3 weeks ago

    Glasgow, United Kingdom Coffee Service Group Full time

    **Role overview** **About us**: At Matthew Algie, youll work with some of the most talented individuals in the coffee industry. Youll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new...

  • Customer Service Executive

    3 weeks ago

    Glasgow, United Kingdom Coffee Service Group Full time

    **Role overview** **About us**: At Matthew Algie, youll work with some of the most talented individuals in the coffee industry. Youll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new...

  • Customer Service Executive

    2 weeks ago

    Glasgow, United Kingdom Coffee Service Group Full time

    **Role overview** **About us**: At Matthew Algie, youll work with some of the most talented individuals in the coffee industry. Youll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new...

  • Customer Services Officer

    4 days ago

    Glasgow, United Kingdom Quantum Group Full time

    We are hiring for Customer Service Officer Role into a international bank in thier Glasgow Branch. Job Purpose:Business generation for the Branch Banking channel.Need analysis, managing and growing relationships of key customers.Managing corporate relationships and services for Salary Accounts Tie-ups for new client acquisitionsAdherence to compliance...

  • Customer Services Officer

    14 hours ago

    Glasgow, United Kingdom Quantum Group Remote Work Freelance Full time

    We are hiring for Customer Service Officer Role into a international bank in thier Glasgow Branch. Job Purpose: Business generation for the Branch Banking channel.Need analysis, managing and growing relationships of key customers.Managing corporate relationships and services for Salary Accounts Tie-ups for new client acquisitionsAdherence to compliance...

  • Customer Service Officer

    5 days ago

    Glasgow, Glasgow City, United Kingdom Savills Management Resources Full time

    Purpose of the RoleAs a Customer Service Officer at Buchanan Galleries, you will play an integral role in ensuring that consistently high standards of security, safety and customer service are delivered at all time to visitors, colleagues, retailers and visiting contractors. You will assist with the smooth running of the shopping centre and assist in any...

  • Customer Service Officer

    3 weeks ago

    Glasgow, United Kingdom Student Loans Company (SLC) Full time

    **Is it time you unlocked your potential?** Student Loans Company is a non-profit making Government-owned organisation established to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment...

  • Customer Service Officer

    3 weeks ago

    Glasgow, United Kingdom Student Loans Company (SLC) Full time

    **Is it time you unlocked your potential?** Student Loans Company is a non-profit making Government-owned organisation established to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment...

  • Customer Service Officer

    3 weeks ago

    Glasgow, United Kingdom The Co-operative Bank Full time

    **Customer Service Officer** **Location: Glasgow** **Contract: Fixed Term Contract until 31/12/2023** **Part Time - 32 hours per week Monday, Tuesday, Thursday, Friday 8.30am - 4:00pm and Wednesday 10:00am - 2:00pm** **Salary: From £21,000 (Pro-rota) plus annual bonus, 27 days holiday increasing to 30 days plus bank holidays and a fantastic range of...