Customer Services Officer

7 days ago


Glasgow, Glasgow City, United Kingdom NG2 Full time

Customer Services Officer

Location: North Glasgow

Duration: Fixed Term for 12 months, 35 hours per week

Salary: £21,840 per annum (£12 per hour)

Benefits: Company Health Plan included

ng2 Ltd is a subsidiary of ng homes, a leading housing association in Scotland known for providing proactive services. Since 2010, ng2 Ltd has built a strong reputation for offering high-quality services to the housing association and creating sustainable job opportunities for local residents.

We are searching for a Customer Services Officer to provide exceptional service to our tenants and customers in a Call Centre setting. Responsibilities include assisting with clerical and administrative tasks, mainly in Repairs but extending to all Housing activities. The role involves delivering a courteous, sensitive, and timely service, handling inquiries by phone following our Customer Care Policy and response time objectives.

The chosen candidate will be employed under the terms of ng2 Ltd. While sick pay is not provided, the company offers a pension scheme as per auto-enrolment regulations and a minimum of 28 days annual leave including public holidays.

If you are interested in this position, please access an application pack by following the instructions provided. Alternatively, contact Marion Gallacher for further details.

For postal applications, send your documents to Marion Gallacher, Corporate Services Assistant, 50 Reidhouse Street, Glasgow, G21 4LS.

Application Deadline: Wednesday 12 June 2024, 12 noon

Interviews: Week commencing 17 June 2024

Note: Late applications will not be reviewed. CVs are not accepted.



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