Student Experience Advisor

3 weeks ago

Aberdeen, United Kingdom Every Student Full time

**Reporting to the Team Leader, you will be responsible for**:

- Providing a warm, friendly & professional welcome to all residents, visitors and contractors, conducting tours and keeping an eye on ensuring the building is immaculate - reporting maintenance and housekeeping issues in a timely manner
- Administration of customer accounts
- Processing new orders and supporting the sales team to follow up on leads
- Providing sector leading customer service by ensuring we pro-actively manage the needs of our diverse residents throughout their stay, delivering a comprehensive site induction, promoting cohesive living, meeting our service standards and leading on the delivery of community events.
- Supporting the delivery of ‘Summer Lets’ by assisting with the departures effectively, promoting ‘over stayer’ opportunities/incentives, prompt preparation of accommodation for new arrivals including group bookings.

**We’d love to hear from you if**:

- You have an excellent telephone and face to face manner with the ability to communicate clearly and confidently
- You pride yourself on your amazing customer service
- You are organised and have good administration skill

Schedule:

- The part-time role is for 22.5 hours per week and requires flexibility to work across 7 days a week for shifts that range between 10am and 10pm.

**Job Types**: Part-time, Permanent
Part-time hours: 22.5 per week

**Salary**: From £10.90 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Private medical insurance
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

COVID-19 considerations:
We comply with all current COVID-19 precautions

Work Location: In person

Reference ID: Aberdeen - PT - 05/23
Expected start date: 22/05/2023

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