Customer Service Advisor- Student Accommodation

7 months ago

Aberdeen, United Kingdom Student Roost Full time

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Hours: 37.5 per week

**Salary**: £24,375.00 per annum

**Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?**

**The City**: The Granite City is steeped in history, and our university culture is a rich part of that heritage. The University of Aberdeen was founded in 1495 and is one of the UKs oldest universities. While Robert Gordon University is a more recent development, it was named Scotlands University of the Year in 2021 Joining our team would mean you were supporting the next generation of students, as they embark on their studies and make their mark on this ancient city. We believe that students book more than room when they choose us; we are offering them the space to flourish

**The Site**:Mealmarket Exchange is nestled in an incredible location, which is only a 5-minute walk to Aberdeen city centre and a stones throw away from a big supermarket. Mealmarket Exchange is also incredibly lucky enough to be on the bus route to RGU and Aberdeen University, and only a 5-minute walk to NESCOL. We have a secure car park and a beautiful outdoor social space. Students have the choice of a mix of modern shared flats for those who are wanting to embrace all the social aspects of student life, or our spacious studios for anyone wanting to have their own space. We try and make everyone living here at our 359-bed site feel comfortable and instil trust in us a team by always wearing a warm smile and making sure to ask about their day.

**The Vibe**:We want to see what you have to offer and what your vibrancy can add to our wonderful and lively community You will find that every day is a different day at Mealmarket Exchange, but our excellent team will always make you feel welcome and valued.

Here at Student Roost, we pride ourselves on offering an enhanced experience for our residents and our Customer Service Advisors are at the forefront of making this a reality for the thousands of students who live with us each year.

As a Customer Service Advisor, you will be the first point of contact for residents, across a wide range of services: from the moment a potential resident comes to see what were about, right the way through their journey with us to check out. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

**_ We are Student Roost._**

**_ Its more than a room. Its more than a job._**

**The you part**

Think youre the right fit for this role? We hope so too.

Youll be someone we can count on to:
**OWN**
- Be a customer-service superstar Your friendly face may be the first to greet a resident in the morning or one that welcomes them home at the end of a long day. As a Customer Service Advisor, you will know the strength of your smile.
- You will be a key part in our sales team, therefore building good rapport with our residents will be a good attribute to have to ensure that all sales targets are achieved.
- Treat every enquiry with significant importance, taking personal pride in ensuring all enquiries are responded to swiftly and politely.
- Be an expert in our properties in the city and actively searching for new leads able to clearly articulate what we offer to prospective residents
- Take pride in ensuring your property is fully booked and that any debt is managed swiftly.
- Support the Assistant Managers responsibilities in ordering stock for your property.
- Collect payments on behalf of residents, ensuring high levels of attention to detail and working in line with our policies and processes.
- Every student is different and so are the teams that work in our properties. Dont leave your personality at the door and please bring your whole self to work its this you we want to see every day.

**DO**
- Embrace the social side of being a Customer Service Advisor by taking the lead on organising social events for our residents; including the marketing of events, room set-up and take-down as necessary.
- Willingly and regularly ask for feedback from our residents and use that to sculpt new ideas, events, and services to propose to the wider service team.
- Create an environment whereby residents feel confident and comfortable in raising any concerns about our properties or our practices.

**LEARN**
- Get off to the Best Start Ever and learn the Student Roost way of doing things. We take enormous pride in doing a

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