Customer Experience Advisor

3 weeks ago


Aberdeen, United Kingdom Ten Live Group Full time

**Client Advisor**

Ten Live Group is a leading provider of manufacturing support services to the global automotive industry. Our sales and engineering teams are responsible for delivering innovative solutions to meet customer needs and support our customer’s manufacturing needs.

The primary responsibility of the Client Advisor is to provide quality, courteous and timely service to our customers, assist our customers in understanding our products and services and answer questions about them. This position requires a client-oriented, telephone-based approach to customer service. The Client Advisor should be able to guide customers through the product selection process, explain pricing and answer questions about our products. The Client Advisor should also be able to assist customers with order status, provide technical support and resolve customer complaints.

**Responsibilities**:

- Customer service: Responsible for providing prompt and courteous service to current and prospective customers; answering inquiries about our products and services; assisting customers in understanding our products and services; understanding product features; determining which product(s) will best meet the customer’s needs; determining which product(s) will require additional service; determining which product(s) are in stock and expediting order placement when necessary; ensuring that orders are delivered on time.
- Order processing: Responsible for processing orders for order entry, processing status updates, providing status updates, etc.
- Order management: Responsible for entering all necessary data into CRM for each new order; entering all necessary data into the Order Entry software for each new order; reviewing all status of current orders to determine if any additional information should be entered into the Order Entry software; keeping prospective customers informed regarding their existing or future orders.
- Customer relations: Provide courteous and timely customer service to current and prospective customers; telephone follow up after order placement/shipment/delivery/receiving/receiving/pickup/delivery/receiving/pickup/delivery/receiving customers; answering questions about our products and services by knowledgeable personnel at production facilities or at delivery routes; working with management team in resolving customer issues or concerns by explaining the available information and by providing suggestions for improvement.

**Required Skills**:

- Excellent written and oral communication skills - can write well, read well, understand well technical information, present information in a clear manner, present information to customers in a professional manner at all times.
- Excellent listening skills - can listen well, hear well, understand well technical information, listen well to customer comments, take detailed notes, follow up after placing/shipping/delivering/receiving/receiving/receiving/pickup/delivery/receiving customers’ comments about their products and services.
- Ability to multi-task in a fast-paced environment with a positive attitude.
- Must have strong organizational skills with attention to detail.

**Salary**: £14.00 per hour

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: Aberdeen



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