Customer Support Advisor

1 month ago

Aberdeen, United Kingdom ARO Full time

**Job Title**: Customer Support Advisor

**Location**: Aberdeen - Hybrid (on site 3 days a week)

**Salary**: £24,000 - £25,725 BOE

**Contract type**: Permanent

**About the role**

This is an exciting opportunity for you to join Arrow Business Communications as one of our Customer Support Advisors. As part of your role you will ensure that our customers are met with friendly, helpful and factual advice when they contact our service desk for support. The role exists to ensure that our customers get the very best support and that tickets are logged, moved through our system and resolved within contractual service levels. We provide all the training and support needed for this role, so if you are eager to learn and have a passion for technology, this is a great opportunity for you to join us

The role will ensure that we meet our core customer pledge to give the very best support and value to our customers at all times.

**What you'll do**
- Prioritise, plan and manage own workload when faced with multiple tasks and work to deadlines and targets.
- Be a contact point for customer queries both externally and internally for any customer related issues.
- Liaise and work with Suppliers to ensure full resolution of the ticket. Continuously contact the supplier for an update and keep the customer informed throughout the ticket cycle
- Work closely with the wider teams, transferring customer tickets and capturing the required information for customer resolution

**Requirements**:
**Essential**
- Full UK Driving license
- Be a customer-focused individual who is self-motivated and can manage their own workload
- Be a problem solver and have the ability to learn products and processes within a timely manner
- Have high attention to detail and take ownership of internal and customer-impacting issues
- Be able to work as part of a wide and varied team
- Have the ability to multi-task and work within a pressurised and fast-moving environment
- Exposure of working to strict SLAs
- Strong organisational skills
- A strong desire to learn and develop

**Desireable**
- Experience of working in a technical customer service support role.
- Working experience of troubleshooting and administering VoIP systems, Internet Service & SIP

**Benefits**

**Who are we?**

Arrow has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

**Why Work for Arrow?**

At Arrow we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make Arrow a great place to work. Come join us

We offer a wide range of benefits and incentives to our employees including:

- ‘Design Your Life’ training and development programme
- Flexible working
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us
- Health Club and Wellbeing Scheme
- Arrow Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning

**If even 80% of this matches your experience and attributes, we would be delighted to hear from you.**

**#LI-Hybrid

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