Customer Service Advisor

2 weeks ago


Bexleyheath, United Kingdom Reed Business Support Full time

My client, a Bexleyheath based local authority, seek an experienced Care Navigator to provide a triage service in their front facing contact centre style service with responsibilities for dealing with all NHS and Adult Social care enquiries and contactsinto service area teams,statutory demanding service that requires 7 day rolling working week including bank holiday provision and expectation that staff will cover a weekend or bank holiday on a rota basis,after training is provided.Experience withNHS or Health support would be beneficial.

The role:
You will need strong customer service skills (ideally within NHS or Adult Social Care)

Confident on the telephone - previous call centre experience would be beneficial

Good IT skills

Excellent attention to detail - meeting strict timescales/ communication with patients/NHS departments/other Social Care service areas.

Immediate start

Full time

Office based with some WFH

£12.03 per hour paye

**Note this is a 7 day a week cover team and the post holder will be expected to work on a rota of both Saturday and Sunday and bank holiday working



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