Customer Support Advisor

7 months ago


Loughborough, United Kingdom Quorn Stone Full time

Job Description...

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

**The role**

**Key responsibilities...**
- Providing after sales customer support
- Resolving customer queries and issues with products
- Online order entry & including, i.e., access checks, stock issue queries
- Arrange deliveries with customers, discuss specific requirements
- Liaise with showrooms where required
- Processing returns and refunds
- Liaise with haulage companies
- Ensuring customers receive a first-class experience with Quorn Stone - dealing with any issues that may occur quickly, efficiently and professionally.

**Skills**
- Experience in a customer service role
- Extremely well organised and able to prioritise tasks
- Enthusiastic and hands on - this is a busy, fast-paced company
- Self-motivated and proactive
- High degree of accuracy with data entry
- Experience of Sage or similar accounting software is advantageous - training provided.
- Familiar with Excel

**What we offer**
- A great place to work with a friendly and welcoming team
- Competitive salary
- Employee assistance programme
- Additional leave with years of service
- Company events
- Company pension
- Employee discount
- Free on-site parking

Hours...

Monday - Friday 09:00 - 17:00.

Salary - £23,500 - £25,000

Pay: £23,500.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Loughborough: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: In person



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