Customer Care Advisor

5 months ago

Loughborough, United Kingdom Access UK Ltd Full time

**Customer Care Service Advisor**
- **This role would be based in our Loughborough Office 3 days a week**_

About you:
Have you been working long hours in the care sector and looking for a change?? We may have the role for you.

Previous experience of delivering great customer service & experience of supporting the care industry would be essential. You will work 37.5 hours per week, Monday to Friday between the hours of 8:00am and 6:00pm.

**What are we all about?**

At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.

**Day-to-day, you will**:

- Help our customers with questions and allow them to get the most out of our software by resolving their queries in accordance with our Milestones (SLA’s)
- Maintain our case management system to a high level of accuracy, ensuring all queries are recorded, solved or escalated, as appropriate
- Promoting the online Access Customer Success Portal, including helping customers register
- Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives.

**As a well-rounded Customer Service Advisor your Skills and Experiences likely include**:

- Background/experience in the care sector
- Good communication skills. You are a confident, clear and warm communicator with a flexible and constructive approach to customers and to the team alike.
- Knowledge of Access People Planner or Access Care Planning (formerly Mobizio) would be a benefit, however general knowledge of care rostering systems would be considered.
- Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities.
- The ability to act as a role model for best practice and actively promote a positive working environment. You deliver value to the business, effectively, efficiently and to a high standard.
- You remain calm and professional when handling challenging queries
- Have Enthusiasm in busy periods and ability to work in a team

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Loughborough (required)

Ability to Relocate:

- Loughborough: Relocate before starting work (required)

Work Location: In person

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