Customer Service Advisor

3 weeks ago

Kingston upon Thames, United Kingdom Foundever Full time

**Go Further with Foundever**

Are you ready to move your career forward? At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

**Foundever** securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry.

Together, we are proud to be the team behind the best experiences for +750 of the world's leading, most innovative brands. Driven by our values, empowered by an award-winning culture and connected across 47 countries, our people are at the heart of our success.

**What we need from you?**
- **Good communication skills**: the ability to clearly and effectively communicate with customers both written and verbally in **English** and **German**:

- **Active listening skills**: the ability to attentively listen to customers and understand their needs and concerns
- **Problem-solving skills**: the ability to quickly identify and resolve customer issues or complaints
- **Empathy**: the ability to understand and relate to the customer's perspective
- **Patience**: the ability to remain calm and composed
- **Adaptability**: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
- **Positive attitude**: the ability to remain positive and upbeat even during difficult customer interactions
- **Strong teamwork skills**: the ability to work effectively with other agents and support teams

**Why work at Foundever?**

At **Foundever, **we work with clients across a multitude of industries such as, retail, health care, hospitality, catering, sports, office, government and many others.

**What are you waiting for? Start your Foundever journey and click apply**

**Creativity, Commitment, Connection at Foundever Group**

**Everyone is Welcome**

Foundever Group is an equal opportunity employer. We value our diversity and we're committed to making Foundever a truly inclusive place to work. We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

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